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Thunderbird doesn't always place purple arrow in front of "SUBJECT" to show it has been answered

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bking66
bking66
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This purple arrow is intermittent and we don't know if customer's email had already been responded to as sometimes there is the arrow, sometimes not. Anyone know why? Thank you!

This purple arrow is intermittent and we don't know if customer's email had already been responded to as sometimes there is the arrow, sometimes not. Anyone know why? Thank you!