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installed premium but it keeps asking to restart and now my status is basic,i paid for the premium...help

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I purchased the premium for $9.99 and some programs will not open. Now from time to time in the middle of my site it'll go and ask me if I want to reset or continue then I have to start all over again. I also noticed my status is now BASIC....what happened to my premium status after I paid for it?

I purchased the premium for $9.99 and some programs will not open. Now from time to time in the middle of my site it'll go and ask me if I want to reset or continue then I have to start all over again. I also noticed my status is now BASIC....what happened to my premium status after I paid for it?

All Replies (5)

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Hello,

Thank you for contacting Mozilla Support about your issue. After reviewing your issue it is suggested that you contact your carrier for more help with your issue.

Further information can be found here

Thank you!

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it doesn't help the issue! why does it work ok on my desktop but not my iPad?

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Hi AkaBoy, Mozilla is just starting to plan the development of an OSX. Is this a Firefox for Desktop question? Premium version of what are you asking about?

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its for my iPad

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Ok but what program?

As Mozilla does not have Any products for the iOS due to Apples restrictions like on what browser and JavaScript engines can be used for example. They used to have a Firefox Home a few years ago which was a sync app for Bookmarks and such.

Any so called Firefox apps for iOS on itunes or elsewhere is Not from Mozilla.org and may not even have anything in relation to Firefox browser.