كل المنتجات Community Forum

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing account. Does this mean the currently running account or the new account?

I KEEP CHOSING "ORGINAL ACCOUNT". IT KEEPS PROMPTING ME TO ""SIGN IN"". BUT IT DOESN'T GIVE ME ANY PLACE TO SIGN IN AT. THE BROWSER IS DEAD. I'VE BEEN WORKING ON THE PROBLEM FOR HOURS. MAYBE IT IS A PERMISSION, A STARTUP SETTING, THIS LAPTOP, WINDOWS 11 OR A COMBINATION OF ALL THESE THINGS. I DOWNLOADED "BRAVE" BROWSER AND IT WORKS FINE. I DON'T KNOW WHAT TO DO. I CAN LOG INTO MICROSOFT, GOOGLE, BUT MOZILLA IS LIKE, REALLY REALLY DEAD.

ANY HELP IS OF COURSE APPRECTIATED. PHONE: [edited] MIKE

[edited] @GMAIL.COM OR [edited] @HOTMAIL.COM

/edited phone# and emails from public community support forum.

hello support team, sorry if my english is sucks, it's not my native language. i logged in mozilla vpn but it's not available in my country, so can you delete it please?

Hello, I am writing to request a manual review of my disabled Facebook account. I believe my account was disabled by mistake. I have always followed Facebook’s Community Standards and have never engaged in any activity that violates the rules or policies. I kindly request you to review my account manually and restore my access if possible. I would be truly grateful for your assistance and support. Thank you for your time and consideration.

I received the email below : Hello,

You’re receiving this message because your user account CRYPTONIX on https://addons.mozilla.org/ has been deleted. This could have been done automatically if you recently deleted your Mozilla account.

Regards,

Mozilla Add-ons Team

I didn't request any deletion of my account but looks like my Mozilla account has been deleted completely, why ? I am so mad about this , why would Mozilla do this ? I received the email from address below nobody@mozilla.org

Please recover my account, I created another account with my email

I absolutely needing your help because i went through research about mozilla how helpful it is for people to be part of mozilla family because their support really make sense by, it really help people with mozilla account to make sure there account is well secure for more protection i really like the app so now i want this mozilla family or mozilla support to help me learn more about this app an also what are some of the articles about mozilla an also the community forum all this matters when it comes learning about mozilla thank you am waiting for your reply.

how do i stop auto-pay for mozilla vpn?

i don't recall starting it and no longer wish to support you folks since you started down the microsoft road. previously, you had a great product that was easy and intuitive to use. now, seems like users need to have a degree in computer technology or be a grand master geek. i just want the d*** app to run w/o constantly needing to fix all the foul-ups and settings that your latest updates have caused! w

I am unable to use my download with my OS system. I would like a refund for the purchase I made an hour ago. I have seen the links to "how to request a refund" that you have provided for other users and i have followed those instructions and have been taken in circles on the website which just lead me back to this forum. I would like substantial instructions on how to get the refund.

l have had numerous problems with passwords not being accepted, and also when l needed help for the reason is that la am82 years old and l am realy trying hard to understand progres however l can usualy get by. However when l need help it is not forthcoming where as it used to be.

bold textDoes Mozilla send a notification email when your account is about to expire? Because my vpn did not come up like it usually does. It appears to not be working.

Hi all,

Firefox 140.10.2esr Windows 11

Opened Firefox this morning and it said I was using an old version of Firefox and it couldn't load my profile. I have always used the esr version.

I had a look at the compatibility.ini file under my profile and it had version 150.xx. Is that a bug with the last update?

To recover I backed up my profile then changed the compatibility version to the version of Firefox I am using. I was able to load my profile and while all my bookmarks and settings are there, my saved credentials are not. The key4.db and logins.json file are both still under my profile folder, they just don't seem to be recognised; no errors. Viewing the logins.json shows my encrypted credentials.

Does anyone know what is going on and how to resolve?

thanks

j