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Gmail drop-down menus (Move to, Labels) and emails and Facebook chat will not open.

  • 1 (رد واحد)
  • 26 have this problem
  • 5 views
  • آخر ردّ كتبه cor-el

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I am unable to open emails in standard Gmail. Emails can be opened after switching to the basic html version. I am also unable to use the drop-down menus, such as "Move to" or "Labels." The button turns gray, but the options do not appear.

Facebook chat is giving me a similar problem. When I click "Chat" in the bottom left, it acts as though it's trying to load but does not open up to reveal friends.

I have tried the following: deleting cookies, reinstalling Java, updating my vid card drivers, and uninstalling/reinstalling Firefox

Scans for viruses and spyware have yielded no results. I use AVG, Spybot, and Malwarebytes. The Gmail emails and menus will open in IE8.

I am unable to open emails in standard Gmail. Emails can be opened after switching to the basic html version. I am also unable to use the drop-down menus, such as "Move to" or "Labels." The button turns gray, but the options do not appear. Facebook chat is giving me a similar problem. When I click "Chat" in the bottom left, it acts as though it's trying to load but does not open up to reveal friends. I have tried the following: deleting cookies, reinstalling Java, updating my vid card drivers, and uninstalling/reinstalling Firefox Scans for viruses and spyware have yielded no results. I use AVG, Spybot, and Malwarebytes. The Gmail emails and menus will open in IE8.

Modified by happydictates

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Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

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