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Messages Count in Local Folder Went To Zero When I Changed That Folders Title

Thunderbird Email and messaging
david replied 4 hours ago
AlanK5
AlanK5

9/21/26

Dear T-bird Community Helpers,

This is my 1st use of any Mozilla mutual help community message board. I'm learning the ropes.

Re. the OS build: I never use beta anything. I established the folder, that went zero on me, recently (less than 2 weeks ago). I hadn't yet backed it up onto the cloud or a flash drive or other medium. Was just about to, but thought I'd rename the folder 1st, 9/13.

My mistake there, but not in the renaming. Never renamed a T-bird folder before. I had set up Thunderbird the week before 9/13, as a backup to e-mails in my Earthlink WebMail Premium account. 1st as a POP account, then later that week, after checking with a reputable AI interface, I made an IMAP.

Today I couldn't find any prior messages in this community board. That I, with my best focus, found relevant to my situation.

I try to learn what is involved, first, in decisions between products, accounts, and methods to follow. But I don't have all day. I don't short-shrift research, but I don't have all day. I relied on an AI bot when I had second thoughts on appropriateness of POP account, and it recommended IMAP account be added. Not substituted for the POP one, though---I asked it about that. too.

I work hard to learn computer terms but am not deeply skilled with computer stuff. I cannot generally read between the lines, to infer what sub-step to take to make the next listed step likelier to work. Nor can I understand very unnecessarily complex instructions, so please be feasibly simple in how you instruct me to find a way to restore my local folder. I don't know the exact name it had before. I use spelling tricks to keep folder names short, so there are MANY possibilities for the old name of that folder.

Your advice, please. I will be grateful for friendly, complete, instructions. Worded simply as is feasible. And questions 1st, sure, if you need to know more 1st. 

         Thank You,
             AK

Editorial note - please do not put spaces at the front of each line.

9/21/26 Dear T-bird Community Helpers, This is my 1st use of any Mozilla mutual help community message board. I'm learning the ropes. Re. the OS build: I never use beta anything. I established the folder, that went zero on me, recently (less than 2 weeks ago). I hadn't yet backed it up onto the cloud or a flash drive or other medium. Was just about to, but thought I'd rename the folder 1st, 9/13. My mistake there, but not in the renaming. Never renamed a T-bird folder before. I had set up Thunderbird the week before 9/13, as a backup to e-mails in my Earthlink WebMail Premium account. 1st as a POP account, then later that week, after checking with a reputable AI interface, I made an IMAP. Today I couldn't find any prior messages in this community board. That I, with my best focus, found relevant to my situation. I try to learn what is involved, first, in decisions between products, accounts, and methods to follow. But I don't have all day. I don't short-shrift research, but I don't have all day. I relied on an AI bot when I had second thoughts on appropriateness of POP account, and it recommended IMAP account be added. Not substituted for the POP one, though---I asked it about that. too. I work hard to learn computer terms but am not deeply skilled with computer stuff. I cannot generally read between the lines, to infer what sub-step to take to make the next listed step likelier to work. Nor can I understand very unnecessarily complex instructions, so please be feasibly simple in how you instruct me to find a way to restore my local folder. I don't know the exact name it had before. I use spelling tricks to keep folder names short, so there are MANY possibilities for the old name of that folder. Your advice, please. I will be grateful for friendly, complete, instructions. Worded simply as is feasible. And questions 1st, sure, if you need to know more 1st. Thank You, AK Editorial note - please do not put spaces at the front of each line.

Modified by Wayne Mery

All Replies (1)

david
david
  • Top 10 Contributor

If I understand the issue correctly, try this:

  1. click 'help>troubleshootinginformation'
  2. scroll to 'profile folder' and click 'open folder'
  3. you are now in the profile. My inference that this is a POP account or Local Folders
  4. click the Mail folder and then the POP account folder
  5. the folders for the account would be visible here
  6. if the issue was with Local Folders, that is also within the Mail folder: Mail\Local Folders
  7. The local folders should be visible here

Those steps I listed are numbered. If you have difficulty, please reply with the number where problem or confusion happened.

اطرح سؤالا

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