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I can no longer read my downloads - each page is just a black screen. How do I fix this?

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John Sharp
John Sharp

Download Issues My downloads have stopped displaying. Each page of a download is now just a black screen. Any advice as to how I can restore them?

'''Download Issues''' My downloads have stopped displaying. Each page of a download is now just a black screen. Any advice as to how I can restore them?

الحل المُختار

If you open a PDF file from your computer (not from the Downloads panel) in Firefox, will it give the same result?

Also, if you run Firefox in Troubleshoot Mode, will the issue persist?

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All Replies (6)

Denys
Denys
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  • Top 10 Contributor

Hi,

Where exactly do you see black screen?

John Sharp
John Sharp صاحب السؤال

When I click on the Download icon in the toolbar and then open the download, each page of the downloaded item is just black.

Denys
Denys
  • Moderator
  • Top 10 Contributor

So, it's an issue with opening a specific file type in Firefox? What type do you try to open?

John Sharp
John Sharp صاحب السؤال

PDF files.

Denys
Denys
  • Moderator
  • Top 10 Contributor

الحل المُختار

If you open a PDF file from your computer (not from the Downloads panel) in Firefox, will it give the same result?

Also, if you run Firefox in Troubleshoot Mode, will the issue persist?

John Sharp
John Sharp صاحب السؤال

Thank you. The latter solved the problem.

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