I can no longer log in to Vanguard. I have tried all the suggestions on the Firefox help question and answers for this problem and they did not work for me. If I use an other browser I can access Vanguard with no issues.
Help me to get access to Vanguard with Firefox like I can with other browsers.
Help me to get access to Vanguard with Firefox like I can with other browsers.
All Replies (2)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue (please feel free to skip those that you have already tried):
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
I have tried all of the above without success and will probably switch default browsers rather than send the time copying files to a new Firefox profile.
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