Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Black screen when I launch a You Tube video

  • 1 (رد واحد)
  • 1 has this problem
  • 203 views
  • آخر ردّ كتبه zeroknight
  • المُؤرشفة

edszeliga
edszeliga

I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seconds- the audio continues to play but the screen is totally black.

I have an MS Surface Pro, Windows 10, Firefox is my default browser - all software is up to date. When I click on a You Tube video the screen goes black after a few seconds- the audio continues to play but the screen is totally black.

All Replies (1)

zeroknight
zeroknight

Does it still happen in Troubleshoot Mode?