Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird v102.1.0 Won't save passwords

fpuckett
fpuckett
more options

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

الحل المُختار

I tried deleting the file secmod.db I saw in another post and it works now.

Read this answer in context 👍 11

All Replies (7)

DJ_Ralf
DJ_Ralf
more options

Please try to disable HW-acceleration

see also: https://support.mozilla.org/en-US/questions/1383741

Modified by DJ_Ralf

fpuckett
fpuckett صاحب السؤال
more options

Thanks for the reply. I made the change in settings but it did not help. I still get the incorrect password message if I check the box for password manager to save the password.

fpuckett
fpuckett صاحب السؤال
more options

I tried starting in safe mode thunderbird -safe-mode and click troubleshooting mode and it works. Passwords are save in password list. But when I restart in normal mode, the problem happens.

fpuckett
fpuckett صاحب السؤال
more options

الحل المُختار

I tried deleting the file secmod.db I saw in another post and it works now.

dmitriy.shremzer
dmitriy.shremzer
more options

102.4.0 where is file secmod.db?

Anton Shcherbinin
Anton Shcherbinin
more options

dmitriy.shremzer said
102.4.0 where is file secmod.db?

It is in your profile directory. To find your profile directory, select menu Help -> More Troubleshooting Information In the new Thunderbird tab that appears, in the Application Basics section, find Profile Folder and click Open Folder button next to it.

Anton Shcherbinin
Anton Shcherbinin
more options

fpuckett said
I tried deleting the file secmod.db I saw in another post and it works now.

I installed Thunderbird Version 102.6.1, Build ID 20221219215418 and had the same problem. Removing cert8.db, key3.db, then additionally cert9.db, key4.db didn't help. Removing secmod.db did help, thanks a lot.