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Firefox 102.0.1.8221 launch causes Windows 7 64bit to reboot

  • 11 ردًا
  • 0 have this problem
  • 26 views
  • آخر ردّ كتبه JabbaLeChat

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Last few days any Firefox 102.0.1.8221 launch causes my Windows 7 64bit to reboot, usually when I try to mouse click anything in Firefox after it's fired up and restored open tabs, however even if I don't mouse click anything Firefox will force a reboot within a minute or so.

This Firefox Win 7 reboot behaviour only started after the last Firefox update, though I would point out that around update version 100.nn I started getting failed update notifications from within Firefox which necessitated a manual newer version Firefox download and install.

Running Windows 7 in safe mode with networking on allows Firefox to function without crashing, albeit slowly and with no MSE protection available etc.

Only one crash report dated 16/07/2022 with following content: Crash ID: bp-d8383165-9c77-45e4-9929-a3ce12160527

Please note I'm sending this report via Firefox on my iMac coz that still works...

Last few days any Firefox 102.0.1.8221 launch causes my Windows 7 64bit to reboot, usually when I try to mouse click anything in Firefox after it's fired up and restored open tabs, however even if I don't mouse click anything Firefox will force a reboot within a minute or so. This Firefox Win 7 reboot behaviour only started after the last Firefox update, though I would point out that around update version 100.nn I started getting failed update notifications from within Firefox which necessitated a manual newer version Firefox download and install. Running Windows 7 in safe mode with networking on allows Firefox to function without crashing, albeit slowly and with no MSE protection available etc. Only one crash report dated 16/07/2022 with following content: Crash ID: bp-d8383165-9c77-45e4-9929-a3ce12160527 Please note I'm sending this report via Firefox on my iMac coz that still works...

All Replies (11)

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That doesn't sounds like a firefox caused issue. Also considering Win7 support was ended in 2020 could be O/S related problem caused as well. Also the crash reports shows nothing is there to see or view.

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Thanks for the reply.

Only recent software update on that computer is Firefox so that makes it a primary suspect.

Btw, is it possible to install an older version of Firefox, say 101.nn, and see if the computer can be set back to the pre problem state?

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A quick followup.

Went to https://ftp.mozilla.org/pub/firefox/releases/ and found out that latest version Firefox is 103.nn, to which my previous installation of 102.nn was not notifying that Firefox updates are available.

Uninstalled Firefox 102.nn completely, rebooted Windows 7 and then installed Firefox 103.nn without any issues.

Will report back later...

Modified by JabbaLeChat

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Firefox 103.0 hasn't been released yet. There in a release candidate available as the last stage of a Beta version. Firefox 103 is scheduled for release next Tuesday.

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I've been on the Firefox beta channel on both my Macs and Windows machines for more years than I can remember...

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JabbaLeChat said

Went to https://ftp.mozilla.org/pub/firefox/releases/ and found out that latest version Firefox is 103.nn, to which my previous installation of 102.nn was not notifying that Firefox updates are available. Uninstalled Firefox 102.nn completely, rebooted Windows 7 and then installed Firefox 103.nn without any issues.

Latest version of Firefox is Fx 102.0.1 as you can see say on https://www.mozilla.org/firefox/new/

The Fx 103 has b on end to show it is on the Beta channel. A version on Release channel will never update to a version on Beta channel as to why you were not notified of Firefox updates. A version on Beta channel can get say 9-14+ builds in testing. When the Fx 103.0 is Released then you will get a update from Fx 102.x .x.


No Firefox version has been a known in causing Windows to reboot or BSOD or such. It could be right situation of drivers (for video cards for example has been common) , hardware (unstable PSU or its connections, RAM etc), run level applications (antivirus and such) etc that under certain circumstances just triggers some sort of system instability.

Modified by James

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When the Beta update channel reaches it final beta version for a release then it switches to release candidate stage (RC1) and this means it acts like the actual release and drops the 'b##' that is normally appended like currently is the case with 103.0 Beta. Only "Help -> About Firefox" shows that you are still on the Beta update channel as set in the channel-prefs.js file in the "defaults\pref" folder.

Once released officially you will find the 103 notes on this page.

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Thanks for all the replies.

I can only report as I find, which in this instance is my Windows 7 computer runs fine with various cad, email and other software but the moment Firefox is fired up there is the issue I describe above...

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In case it helps: I use Windows 7 (64-bit) with Firefox 102.0.1 without any problems. I also have Microsoft Security Essentials (MSE) as my antivirus.

You could try Firefox 101 but downgrading has it's own problems (see Install an older version of Firefox). I would try basic Firefox troubleshooting first. See Diagnose Firefox issues using Troubleshoot Mode, which disables hardware acceleration and Firefox addons (extensions and added themes).

By the way, I did have an issue with Firefox version 90, where the Maximize, Minimize and Close buttons disappeared when using the Firefox Alpenglow theme or any added theme. The problem disappeared when I switched to the System, Light, or Dark themes that come with Firefox. I was able to work around the problem and keep using added Firefox themes, by switching from the Windows 7 Aero theme to a Basic Windows theme in Control Panel -> Personalization, as I reported in this Firefox support thread. I also reported that All windows open faster now with the Basic Windows 7 theme compared to Aero, even when opening other applications like SeaMonkey, which used to take a long time to load.

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Thank you for that input Alice, always good to hear other people's experiences with problem solving.

I have to admit I've had a pretty good trouble free run with Firefox over the years so I would take this opportunity to offer my thanks etc. to the Mozilla team...

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Looks like the Windows 7 installation needs to replaced with a new one so this topic may be closed.

Thanks to all who replied...

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