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IDM Extension Failure
Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not work. It will work only if I open the webpage where I intend to download (e.g.--YouTube) BEFORE I reinstall the add-on and only for as long as that page remains open. Closing the page and then reopening it somehow deactivates IDM, as it will no longer link to the video I want to download. Have tried everything i can think of to solve this, including deactivating all other add-ons and by uninstalling and reinstalling the IDM program itself. I also unchecked the "block popup windows" management tool within Firefox itself. Anyone have any ideas what is happening? Initially, I also received the error message added below, but as far as i can tell, none of my other programs are set to block IDM. The error message no longer appears.
All Replies (3)
You need to contact Internet Download Manager support.
The first thing I did, of course, was to do just that. They had me uninstall and reinstall the IDM platform program and then install the separate IDM add-on from a link they supplied. (I had already done Part A before I contacted them, without resolving the issue.) When that didn't work, they suggested i check my antivirus and related malware programs, which i have done. They also recommended that i deactivate all of my other Firefox add-ons, which i did. None of this has solved the IDM "drop out" effect which i described. I can only conclude that something in Firefox doesn't play nicely with IDM, at least not anymore. I have used IDM for many years and never had this issue before last week. Very frustrating.
I use an older version of Firefox, so can't use the IDM add-on. What I do is to move the link to the IDM window. Works just fine.