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Firefox crashes

  • 7 replies
  • 2 have this problem
  • 67 views
  • آخر ردّ كتبه cor-el

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I posted a long message about Firefox Crashing & the response by FredMcD was to start it in Safe Mode. But when I did that, Firefox crashed.

All Replies (7)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Please read my original email in this thread. As I explained there, Firefox just closes without any trace. It does not created Crash Reports & does send me a Crash Notification for submission. As explained in my original email, I also have checked Windows Event Viewer. There are numerous events each day. I found one from yesterday that mentions Firefox, but it did not permit to copy the information so I could send it to you. I found others that mention Software Protection Service licensing check with lines with list of letters & numbers that look like Firefox Crash Reports numbers & letters. There were also some that mention ThumbPrint. I have been exchanging posts with Mozilla Support for several weeks & none of there suggestions have solved the problem. Often after it closes, I do Restore Last Session & try again & it works & does not shut down. But other operations, like printing items in emails or some downloads or other printing dont work on a second try. If you are unable to resolve these problems, I will just switch to Chrome as my default browser.

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Seburo said

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.
  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
aboutcrashesFx57
Thank you for your help! More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Thanks, it works for me

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We dont seem to be connecting. As I have explained, Firefox when it stops or crashes does not created Crash reports or send me a notice. It stops with no trace unless it is in the Windows Event Viewer as I explained. There were some older Crash Reports which I submitted several weeks ago. I have read that article & found nothing there that solved the problem. Please be more specific in identifying solutions to this problem. thank you

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Also when I tried to start in Safe Mode, it crashed. I have explained all of theses problems in earlier posts & threads. But I have not made any progress.

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Hello jonathan.rose,

Over the past few weeks you have started five threads about this subject; you should always stay in the original thread to avoid confusion.

Unfortunately someone closed your original thread, but you have been asked to continue in this thread :

https://support.mozilla.org/en-US/questions/1274172

So, would you please do that  ?

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This is the oldest thread and that thread hasn't been closed.

This thread is also still active, so please continue in that thread:

(locking this thread; please do not create new threads)


Closed:

Modified by cor-el