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منتدى الدعم

my pop ups en security passwords cannot be saevd at my computer. other problem: it is not possible tot get crm.basenet.nl as my homepage

Posted

could you please contact me by phone?

Thanx in advance.

Barthold Dijkers

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

could you please contact me by phone? Thanx in advance. Barthold Dijkers <sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>

Modified by philipp

Quote

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FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.
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FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

What's your computer system and Firefox version?

Please explain the problem in detail. What happens? What are the exact error message(s) ?


barthold said

my pop ups en security passwords cannot be saevd at my computer

As to the passwords, are you using any password add-ons/programs?

What is the problem with the add-ons?

it is not possible tot get crm.basenet.nl as my homepage

Please explain more.

What's your computer system and Firefox version? Please explain the problem in detail. What happens? What are the exact error message(s) ? ''barthold [[#question-1270251|said]]'' <blockquote> my pop ups en security passwords cannot be saevd at my computer</blockquote> As to the passwords, are you using any password add-ons/programs? What is the problem with the add-ons? <blockquote> it is not possible tot get crm.basenet.nl as my homepage </blockquote> Please explain more.
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Question owner

I have 2 (brand new) IMac's (computer A en computer B); Safari is the standard browser.

The (only) programme I work with is Basenet. This programme is not compatible with Safari. Therefore, Basenet advises to use Firefox as standard browser. So, Firefox is already set up as my standard browser: computer A as well as computer B.

What shoud be accomplished is that, as soon as my computer starts up, the computer automatically opens up with Basenet (with Firefox as browser). With help from Apple Services I succeeded in this as far as it concerns computer A. Once passwords have been saved at computer A, computer A reminds and recognizes these passwords, even after closing down the computer. And that's exactly the way it should be.

Computer B however: I failed to succeed. Firefox is succesfully installed as standard browser, bu every time I shut down the computer or restart it, all saved passwords have disappeared, and Basenet cannot be installed as start-up page. So every time compuyer B starts up, I have to open Basenet "by hand".

Apple is not willing to help again; Apple sais its my own problem now, because I choose for Firefox instead of Safari. But then again: If Safari becomes my standard browser, Basenet doesn't run 100%

So therefore, I request your help. I think its most efficient to reach me by phone instead of writing mails. So can you please give me a call?

Thanks in advance,

BPG Dijkers

I have 2 (brand new) IMac's (computer A en computer B); Safari is the standard browser. The (only) programme I work with is Basenet. This programme is not compatible with Safari. Therefore, Basenet advises to use Firefox as standard browser. So, Firefox is already set up as my standard browser: computer A as well as computer B. What shoud be accomplished is that, as soon as my computer starts up, the computer automatically opens up with Basenet (with Firefox as browser). With help from Apple Services I succeeded in this as far as it concerns computer A. Once passwords have been saved at computer A, computer A reminds and recognizes these passwords, even after closing down the computer. And that's exactly the way it should be. Computer B however: I failed to succeed. Firefox is succesfully installed as standard browser, bu every time I shut down the computer or restart it, all saved passwords have disappeared, and Basenet cannot be installed as start-up page. So every time compuyer B starts up, I have to open Basenet "by hand". Apple is not willing to help again; Apple sais its my own problem now, because I choose for Firefox instead of Safari. But then again: If Safari becomes my standard browser, Basenet doesn't run 100% So therefore, I request your help. I think its most efficient to reach me by phone instead of writing mails. So can you please give me a call? Thanks in advance, BPG Dijkers

Modified by barthold

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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hello Barthold,

First : Firefox is a free product, and Mozilla, the company that "makes" Firefox, doesn't have the financial means to maintain a professional helpdesk / call center. This is the official Firefox support forum, and most people who answer questions here are volunteers, users just like you, who are trying to help other users in their spare time. Would you please remove your phone number ? This is a public forum where everyone can see it ..... (just use the "Edit" button to the right of your post).

Back to your problem : I don't see you mentioning using a Sync account, which you will need if you want to synchronize your data between two computers.

Would you please take a look at this : https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

In Dutch : https://support.mozilla.org/nl/kb/hoe-stel-ik-sync-mijn-computer

Take all the time you need to go over the article !

Hello Barthold, First : Firefox is a free product, and Mozilla, the company that "makes" Firefox, doesn't have the financial means to maintain a professional helpdesk / call center. This is the official Firefox support forum, and most people who answer questions here are volunteers, users just like you, who are trying to help other users in their spare time. Would you please remove your phone number ? This is a public forum where everyone can see it ..... (just use the "Edit" button to the right of your post). Back to your problem : I don't see you mentioning using a Sync account, which you will need if you want to synchronize your data between two computers. Would you please take a look at this : https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer In Dutch : https://support.mozilla.org/nl/kb/hoe-stel-ik-sync-mijn-computer Take all the time you need to go over the article !
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Question owner

Thanks for your response! The link says the sync account only goes for:

iPads, iPhones en iPod touch-apparaten.

I work, however, with an IMac. Does it make any difference?

Thanks for your response! The link says the sync account only goes for: iPads, iPhones en iPod touch-apparaten. I work, however, with an IMac. Does it make any difference?
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Question owner

I am reading your answer again, and I think you did nog quite "get" my porblem. My two computers do not have to be synchronised or correspond with eachother; they simply should "work" both the same way. So what has to be done, is that computer B saves all my passwords as well, and has to start up with Basenet as well, as soon as computer B starts up.

I am reading your answer again, and I think you did nog quite "get" my porblem. My two computers do not have to be synchronised or correspond with eachother; they simply should "work" both the same way. So what has to be done, is that computer B saves all my passwords as well, and has to start up with Basenet as well, as soon as computer B starts up.
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

In addition (just in case) :

You want to set crm.basenet.nl to open at startup (Firefox opens your homepage at startup) - see :

https://support.mozilla.org/en-US/kb/how-to-set-the-home-page

In addition (just in case) : You want to set crm.basenet''.''nl to open at startup (Firefox opens your homepage at startup) - see : https://support.mozilla.org/en-US/kb/how-to-set-the-home-page
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

I did "get" your problem; I merely suggested Sync as an option, just in case you didn't know you could sync your devices (and Sync is for all devices, not just mobile devices).

But of course you don't have to use Sync, and you should be able to set up things on computer B, the way you set it up on computer A.

Why that doesn't work in your case : I have no idea, but I'm sure that someone else will come to your rescue .....

(edit : typo)

I did "get" your problem; I merely suggested Sync as an option, just in case you didn't know you could sync your devices (and Sync is for ''all'' devices, not just mobile devices). But of course you don't have to use Sync, and you should be able to set up things on computer B, the way you set it up on computer A. Why that doesn't work in your case : I have no idea, but I'm sure that someone else will come to your rescue ..... (edit : typo)

Modified by McCoy

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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

How to set the homepage in Dutch (just in case .... ) :

https://support.mozilla.org/nl/kb/De%20startpagina%20instellen

How to set the homepage in Dutch (just in case .... ) : https://support.mozilla.org/nl/kb/De%20startpagina%20instellen
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Can't let it go just yet ....

I wonder if you have done the exact same things on computer B as you did on computer A to make sure that logins and passwords are saved, like :

Preferences => Privacy & Security => under "Logins and Passwords" check the box that says "Ask to save logins and passwords for websites"



In the header of your question you mention to also not be able to save
"my pop-ups" - I'm not sure what you mean by that though .... (?)

Can't let it go just yet .... I wonder if you have done the exact same things on computer B as you did on computer A to make sure that logins and passwords are saved, like : Preferences => Privacy & Security => under "Logins and Passwords" check the box that says "Ask to save logins and passwords for websites" ----------------------------<BR> In the header of your question you mention to also not be able to save <BR>"my pop-ups" - I'm not sure what you mean by that though .... (?)
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cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157963 answers

So, during the session you see the passwords in the Firefox Password Manager, but when you close Firefox then the next time you start Firefox they are no longer there ?

You can check in the profile folder if you have a logins.json.corrupt file in case there is a problem with the files (login data logins.json and key file key4.db) that store the passwords.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

So, during the session you see the passwords in the Firefox Password Manager, but when you close Firefox then the next time you start Firefox they are no longer there ? You can check in the profile folder if you have a logins.json.corrupt file in case there is a problem with the files (login data logins.json and key file key4.db) that store the passwords. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles
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