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Trying to donate-VISA calls you "fraudulent org"

Posted

Apparently VISA (the company) has tagged Mozilla as a "fraudulent" organization and so my multiple tries to donate today have been blocked.

To fix this, they are disengaging my "fraudulent alerts" and that is the only way to get the charge to go through.

When I pressed my bank--saying that this doesn't solve the problem, there was nothing additional they said they could do. I really think you should take this up with Visa. This is very alarming.

Thanks for all your great work.

dee

Apparently VISA (the company) has tagged Mozilla as a "fraudulent" organization and so my multiple tries to donate today have been blocked. To fix this, they are disengaging my "fraudulent alerts" and that is the only way to get the charge to go through. When I pressed my bank--saying that this doesn't solve the problem, there was nothing additional they said they could do. I really think you should take this up with Visa. This is very alarming. Thanks for all your great work. dee

Chosen solution

Hello redant,

First of all : thank you so much for wanting to donate to Mozilla  !

I just sent an email to VISA and gave them a link to this thread ....

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Tyler Downer
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1529 solutions 10654 answers

I'm not aware of others reporting this issue, it may be your bank is just extra strict. I would double check that you are donating to the correct organization, https://donate.mozilla.org is the only official donation page for Mozilla

I'm not aware of others reporting this issue, it may be your bank is just extra strict. I would double check that you are donating to the correct organization, https://donate.mozilla.org is the only official donation page for Mozilla
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Question owner

Please listen.

I've spent a substantial amount of time trying to sort this out this morning.

Let me repeat that my request to donate made it though my bank's "filter", but was blocked by Visa.

It is possible that other potential donations were blocked and folks don't have time to follow up in the way I have this morning.

Please listen. I've spent a substantial amount of time trying to sort this out this morning. Let me repeat that my request to donate made it though my bank's "filter", but was blocked by Visa. It is possible that other potential donations were blocked and folks don't have time to follow up in the way I have this morning.
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McCoy
  • Top 10 Contributor
520 solutions 4894 answers

Chosen Solution

Hello redant,

First of all : thank you so much for wanting to donate to Mozilla  !

I just sent an email to VISA and gave them a link to this thread ....

Hello redant, First of all : thank you so much for wanting to donate to Mozilla ! I just sent an email to VISA and gave them a link to this thread ....
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Question owner

Thank you for that....but is anyone following up on it--with Visa?

I'm not really a fan of Julian Assange--but you do remember that one of the first things targeted with WikiLeaks was to block their funding sources.

Remember Paypal closing their account. ...maybe it's a tech glitch with Visa, or maybe it's something more nefarious.

Regardless--donations are your lifeblood and so I hope your email to Visa is not consider as "problem solved". PLEASE MAKE SURE SOMEONE FOLLOWS UP ON THIS.

Thanks in advance for your work McCoy.

dee

Thank you for that....but is anyone following up on it--with Visa? I'm not really a fan of Julian Assange--but you do remember that one of the first things targeted with WikiLeaks was to block their funding sources. Remember Paypal closing their account. ...maybe it's a tech glitch with Visa, or maybe it's something more nefarious. Regardless--donations are your lifeblood and so I hope your email to Visa is not consider as "problem solved". PLEASE MAKE SURE SOMEONE FOLLOWS UP ON THIS. Thanks in advance for your work McCoy. dee
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Tyler Downer
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1529 solutions 10654 answers

I'm sure it's a temporary issue that will be handled. Thank you for the donation to the foundation and the heads up!

I'm sure it's a temporary issue that will be handled. Thank you for the donation to the foundation and the heads up!
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Question owner

Sorry Tyler, but based on what--do you think it's a temporary issue...?

Thanks. That's all from me.

Sorry Tyler, but based on what--do you think it's a temporary issue...? Thanks. That's all from me.
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McCoy
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I noticed that you marked my post as "Chosen Solution" - but as I didn't solve anything ("I hope your email to Visa is not considered as "problem solved".") : You can remove that mark by clicking on the "Undo" button to the right.

I really don't know what else I could do (sorry .... )

I noticed that you marked my post as "Chosen Solution" - but as I didn't solve anything ("''I hope your email to Visa is not considered as "problem solved".''") : You can remove that mark by clicking on the "Undo" button to the right. I really don't know what else I could do (sorry .... )
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Question owner

Yikes. Hope there are pipelines for important info to be disseminated.

Yikes. Hope there are pipelines for important info to be disseminated.
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McCoy
  • Top 10 Contributor
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redant said

Yikes. Hope there are pipelines for important info to be disseminated.

As you undoubtedly know, the people who answer questions here on the support forum, are volunteers, users just like you, who are trying to help other users in their spare time - and there is only so much we can do ....

Just now I have also forwarded this thread, using this link :

Input page : https://qsurvey.mozilla.com/s3/FirefoxInput/

''redant [[#answer-1230455|said]]'' <blockquote> Yikes. Hope there are pipelines for important info to be disseminated. </blockquote> As you undoubtedly know, the people who answer questions here on the support forum, are volunteers, users just like you, who are trying to help other users in their spare time - and there is only so much we can do .... Just now I have also forwarded this thread, using this link : Input page : https://qsurvey.mozilla.com/s3/FirefoxInput/
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Question owner

Hi There...thank you for the generosity of giving me the benefit of the doubt...didn't know that and sorry.

Thank you for donating your time. Seriously, deep bow to you all.

I love Mozilla and feel fiercely protective.

Hi There...thank you for the generosity of giving me the benefit of the doubt...didn't know that and sorry. Thank you for donating your time. Seriously, deep bow to you all. I love Mozilla and feel fiercely protective.
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McCoy
  • Top 10 Contributor
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redant said

I love Mozilla and feel fiercely protective.

That's so good to hear ("read" in this case)  !

''redant [[#answer-1230470|said]]'' <blockquote> I love Mozilla and feel fiercely protective. </blockquote> That's so good to hear ("read" in this case) !
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