Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get my bookmarks back from the cloud if I changed my password?

  • 1 reply
  • 2 have this problem
  • آخر ردّ كتبه FredMcD

more options

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

All Replies (1)

more options

I called for more help for you.

Note: Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature.

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address