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منتدى الدعم

No address bar nor menu items

Posted

Screen displays no address bar for websites nor any buttons to navigate pages

Screen displays no address bar for websites nor any buttons to navigate pages

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.50905.0

Application

  • Firefox 50.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • R-kiosk 0.9.0.1-signed ({4D498D0A-05AD-4fdb-97B5-8A0AABC1FC5B})
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1998103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 4-22-2013
  • driverDate2:
  • driverVersion: 9.18.10.3131
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Tomatoshadow2 20 solutions 251 answers

When did this start?

When did this start?
jscher2000
  • Top 10 Contributor
8876 solutions 72624 answers

Could you double-check to make sure Firefox is not in its full screen mode? The F11 function key switches between regular and full screen views, or you can slide the mouse pointer to the top of the screen and watch for the toolbars to slide down, the right-click a blank area near the top and choose Exit Full Screen for the short context menu.

Next to your post (Question Details > More System Details) you shared your extensions list, thank you. That includes a "kiosk" extension which may hide parts of the UI not intended to be available on a public-facing browser. Could you try disabling that? See whether you can use the Add-ons page using the keyboard shortcut Ctrl+Shift+a, and then in the left column, click Extensions.

If that doesn't help, try Firefox's Safe Mode. In Safe Mode, Firefox temporarily deactivates extensions and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

In Safe Mode, you can remove extensions and possibly access their settings on the Add-ons page.

Could you double-check to make sure Firefox is not in its full screen mode? The F11 function key switches between regular and full screen views, or you can slide the mouse pointer to the top of the screen and watch for the toolbars to slide down, the right-click a blank area near the top and choose Exit Full Screen for the short context menu. Next to your post (Question Details > More System Details) you shared your extensions list, thank you. That includes a "kiosk" extension which may hide parts of the UI not intended to be available on a public-facing browser. Could you try disabling that? See whether you can use the Add-ons page using the keyboard shortcut Ctrl+Shift+a, and then in the left column, click Extensions. If that doesn't help, try Firefox's Safe Mode. In Safe Mode, Firefox temporarily deactivates extensions and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). In Safe Mode, you can remove extensions and possibly access their settings on the Add-ons page.