Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox version 40.0.3 used with Windows XP. Computer occasionally locks up when visiting a sub section of a website or when attemption to download a PDF file.

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

Vinceo
Vinceo
more options

I am using Firefox version 40.0.3 with Norton 360 and windows XP. Occasionally the computer will lock-up when accessing a sub-link of a website or when a PDF file is downloaded. The computer must then be powered down and rebooted to again start the computer.

I am using Firefox version 40.0.3 with Norton 360 and windows XP. Occasionally the computer will lock-up when accessing a sub-link of a website or when a PDF file is downloaded. The computer must then be powered down and rebooted to again start the computer.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

As a test, disable the Norton toolbar.