Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After a Firefox crash, webpages hang up and don't load, giving no error.

  • 4 ردود
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه Hav0k86

Hav0k86
Hav0k86

I woke up my PC from hibernation and Firefox was closed (no Firefox crash message). I reopened it and it asked if I wanted to restore my last session. I clicked OK and all my tabs appeared. The problem was none of them loaded, and when I clicked on them, the tab title would change to "New Tab," and in some cases the URL would just disappear. I tried restarting my PC, and still got the error. Then I reset Firefox per the instructions, and the problem only got a little better. Now none of the tabs change to "New Tab," but none of the webpages load. They just sit there with the loading icon in the tab and a white background on the browser.

I woke up my PC from hibernation and Firefox was closed (no Firefox crash message). I reopened it and it asked if I wanted to restore my last session. I clicked OK and all my tabs appeared. The problem was none of them loaded, and when I clicked on them, the tab title would change to "New Tab," and in some cases the URL would just disappear. I tried restarting my PC, and still got the error. Then I reset Firefox per the instructions, and the problem only got a little better. Now none of the tabs change to "New Tab," but none of the webpages load. They just sit there with the loading icon in the tab and a white background on the browser.

All Replies (4)

Muhammad_Faizan
Muhammad_Faizan

Hello Hav0k86

Consult this page https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows

Also check the malware.

cor-el
cor-el
  • Moderator

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

It sounds that there is a problem with the sessionstore.js file if your tabs do not get restored properly.

Do you otherwise have a problem with restoring the previous session either via "Show my windows and tabs from last time" or via "History > Restore Previous Session"?

Hav0k86
Hav0k86 صاحب السؤال

The problem originated when I reopened Firefox and tried to restore my previous session, so to answer your question cor-el, yes I do have a problem restoring my previous session. Since performing a few of these troubleshooting actions, I've closed all my tabs and tried starting a new session - I still can't load any webpage. I've also reset Firefox to default settings, so there are no add-ons that would be affecting its behavior.

Hav0k86
Hav0k86 صاحب السؤال

I was able to solve the problem by uninstalling and re-installing Firefox.