We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

Profile Backup and Restore

• http://kb.mozillazine.org/Profile_backup
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

bp-5db03028-9c0a-4905-913a-9f35d2130708

bp-45d8ea20-da54-4012-bc8a-c92562130708

bp-69dd5732-d85b-4147-bfe1-6c0c72130718

bp-83bf5d6b-7d49-477c-8eeb-ab75e2130824

bp-849ea29a-772c-4926-8596-cd0622130914

These crash reports appear to be related to pending bugs in Firefox's use of hardware acceleration for graphics, possibly related to an incompatibility with Nvidia drivers.

While in Firefox's Safe Mode, you can disable this setting and that may allow you to start and run in regular mode.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Any change?

It is already unchecked at the moment so no change.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.