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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.
Solved In die argief

Firefox crashes

cor-el replied
tonymacd

Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference

Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference
Lees dié antwoord in konteks

Gekose oplossing

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

All Replies (5)

finitarry . Thanks for reply. The crash still happens in safe mode. I have tried a new profile and the result is the same. I am currently checking disc. My security software ESET is not listed to suggest a fix.

Looks like a problem with Trusteer Rapport (RapportTanzan11.DLL)

See:

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

Gekose oplossing

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

You're welcome