Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No sound on email attachments and utube attachements while in FireFox

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt_G

tcat050
tcat050
more options

When using Firefox to access my email, no attachments with audio will play - Utube, music video's, other video's received in my email. The same audio attachments play correctly in other browsers. Is this a setting which needs to be changed?

When using Firefox to access my email, no attachments with audio will play - Utube, music video's, other video's received in my email. The same audio attachments play correctly in other browsers. Is this a setting which needs to be changed?

All Replies (1)

Matt_G
Matt_G
more options

Hi tcat050,

Have you looked at the Knowledge Base article What to do if Firefox won't play any sounds? There is a lot of good troubleshooting tips in there. You might have just accidentally disabled sound for Firefox.

There is also a chance it is a plugin issue. If the first article doesn't help, take a look at Fix common audio and video issues.

Hopefully this helps!