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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.
In die argief

Firefox is causing my computer to crash and reboot

user217153 replied
user217153

Since version 7.0.1, I believe Firefox is causing my computer to suddenly reboot. After observing this behavior for at least a month (I think), the only thing running when it happened was Firefox. No crash ID is given; computer just reboots while I'm in the middle of doing something. Sigh

Since version 7.0.1, I believe Firefox is causing my computer to suddenly reboot. After observing this behavior for at least a month (I think), the only thing running when it happened was Firefox. No crash ID is given; computer just reboots while I'm in the middle of doing something. Sigh

All Replies (4)

hello,

In addition to the above please check if hardware acceleration is enabled: Tools > Options > Advanced > General (3rd entry under 'Browsing'). If so, try unchecking it.

Unfortunately, Firefox is causing my computer to crash; not the other way around. So, it isn't reporting any crash. All I have is crashdump files if someone knows how to read them, I saved them after my computer rebooted. Doesn't look like I can attach the crashdump files tho; only images. It just happened again! UUUUGH

Oh, and I'm running Windows XP Pro, SP3