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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes when I leave the computer for any length of time

  • 2 antwoorde
  • 5 hierdie probleem
  • Laaste antwoord deur martkimwat

martkimwat
martkimwat
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Any time I am away from the computer for more than an hour, my Firefox installation has crashed on my return, I have managed to copy/paste the details below. I note that whwen I restart the program, it always seems to load the Adobe installation page say ing my installations are up to date. I have tried reinstalling anyway but I still get the same message. All my plugins are up to date ass well. I have tried the route outlined below, to access past crashes but it does not work. (about:crashes)

Below is the crash report from the last time it happened: AdapterDeviceID: 9553 AdapterVendorID: 1002 Add-ons: ffxtlbr@babylon.com:1.1.5,avg@igeared:7.005.030.004,{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.3.8.20110620112826,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{1E73965B-8B48-48be-9C8D-68B920ABC1C4}:10.0.0.1390,{972ce4c6-7e08-4474-a285-3208198ce6fd}:5.0 AvailableVirtualMemory: 3642163200 BuildID: 20110615151330 CrashTime: 1311379994 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1310978762 Notes: AdapterVendorID: 1002, AdapterDeviceID: 9553, AdapterDriverVersion: 8.791.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 39222 StartupTime: 1311367547 SystemMemoryUsePercentage: 70 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://uk.yahoo.com/ Vendor: Mozilla Version: 5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :

This report also contains technical information about the state of the application when it crashed.

Any time I am away from the computer for more than an hour, my Firefox installation has crashed on my return, I have managed to copy/paste the details below. I note that whwen I restart the program, it always seems to load the Adobe installation page say ing my installations are up to date. I have tried reinstalling anyway but I still get the same message. All my plugins are up to date ass well. I have tried the route outlined below, to access past crashes but it does not work. (about:crashes) Below is the crash report from the last time it happened: AdapterDeviceID: 9553 AdapterVendorID: 1002 Add-ons: ffxtlbr@babylon.com:1.1.5,avg@igeared:7.005.030.004,{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.3.8.20110620112826,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{1E73965B-8B48-48be-9C8D-68B920ABC1C4}:10.0.0.1390,{972ce4c6-7e08-4474-a285-3208198ce6fd}:5.0 AvailableVirtualMemory: 3642163200 BuildID: 20110615151330 CrashTime: 1311379994 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1310978762 Notes: AdapterVendorID: 1002, AdapterDeviceID: 9553, AdapterDriverVersion: 8.791.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 39222 StartupTime: 1311367547 SystemMemoryUsePercentage: 70 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://uk.yahoo.com/ Vendor: Mozilla Version: 5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : This report also contains technical information about the state of the application when it crashed.

All Replies (2)

the-edmeister
the-edmeister
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https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

martkimwat
martkimwat Vraag-eienaar
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I tried that, it appears to bring up three crash reports despite my having far more events than that, and I cannot highlight them to copy/paste them anywhere, also they contain characters that I cannot find on my keyboard, so cannot type them out longhand. It als o looks as though they are incomplete as they appear to be part hiding behind another image on the page. Here is the page link if it helps:

https://support.mozilla.com/en-US/questions/853631#answer-219141

I have tried clicking on each of the reports, but again nothing happens.