Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have downloaded and installed Firefox twice today, but still get a warning that I need to upgrade???

  • 1 antwoord
  • 4 hierdie probleem
  • 15 views
  • Laaste antwoord deur cor-el

virg
virg
more options

I get a warning that I need to download and install an upgrade to Firefox, but after downloading and installing twice I am still getting the warning. I have also restarted my computer three times with no results!

I get a warning that I need to download and install an upgrade to Firefox, but after downloading and installing twice I am still getting the warning. I have also restarted my computer three times with no results!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your More system details list show a Firefox 3.5.5 version (Gecko/20091102 Firefox/3.5.5), so updating and installing doesn't seem to have worked.

You can check the version in Help > About Firefox.

If you have problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.