We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why can I no longer access my google mail (my username and password are no longer recognised)? It works happily in IE but I wanted to continue to use firefox

  • 1 antwoord
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

Chris.H
Chris.H
more options

It initially worked in firefox and then suddenly failed even though the page said I was already signed in to googlemail. I select gmail from google page put in my usernam and password one of which is not recognised and sometimes I also get asked to type in the random letters but nothing works

It initially worked in firefox and then suddenly failed even though the page said I was already signed in to googlemail. I select gmail from google page put in my usernam and password one of which is not recognised and sometimes I also get asked to type in the random letters but nothing works

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"