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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot restore bookmarks

  • 1 antwoord
  • 6 hierdie probleem
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  • Laaste antwoord deur cor-el

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All of my bookmarks have been erased. I get an error each time I log into Firefox. I tried to create a back-up file of my bookmarks, but none are listed in the Organize Bookmarks file. I tried to restore bookmarks from an earlier date before I started getting the error, but I get an error stating that Firefox is unable to read the files. I tried uninstalling Firefox and reinstalling a new version, but I continue to get the same error. Help!

All of my bookmarks have been erased. I get an error each time I log into Firefox. I tried to create a back-up file of my bookmarks, but none are listed in the Organize Bookmarks file. I tried to restore bookmarks from an earlier date before I started getting the error, but I get an error stating that Firefox is unable to read the files. I tried uninstalling Firefox and reinstalling a new version, but I continue to get the same error. Help!

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See http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

Delete places.sqlite and places.sqlite-journal and see if that allows to restore the bookmarks form a JSON backup.