Windows 11

Are you running a beta version of Thunderbird?

i AM RUNNING THE LATEST VERSION. Do you think if I tried an older version it may or may not work? Thanks Rick for your reply. Dave

Verify in Tools, and then Settings, General, Scroll down to the end to see if "Use hardware acceleration when available" is checked, if so uncheck it and restart Thunderbird to see

i AM RUNNING THE LATEST VERSION. Do you think if I tried an older version it may or may not work? Thanks Rick for your reply. Dave

You posted that you were using version 150.0b. I assume that that is a beta version and that it has bugs. Is that the version that you are using?

If it is, yes, I would recommend switching, but not to an earlier version, just a different release, e.g., 153esr.

I got your e-mail Michael. Thunderbird is still locking up. I can't even get to where you said settings,general, hardware acceleration. Some thing is still keeping me from using the program, I am only using Windows Defender. Not sure what to do now. Thanks Dave

i just down loaded the 153ESR VERSION AND IT STILL CRASHES. WHAT NEXT?? THANKS DAVE

Probably won't help but current supported release, just updated, on windows 11 is 153.0.1. I think 153.0esr was early support. If so than it might only be recommended for specific conditions.

Any particular point at which it crashes? Perhaps with authorization for specific email ISP? Opening view of all messages, or a specific message? Or other point such as calendar update.

Tim Just another user but for about 20 years

i just down loaded the 153ESR VERSION AND IT STILL CRASHES. WHAT NEXT?? THANKS DAVE

Two separate troubleshooting steps:

Start Thunderbird in troubleshooting mode (under the "Help" menu) and see if the problem occurs.

Then start Windows in safe mode with networking and see if the problem occurs.

If the problem still occurs in both situations, please post your crash logs.

OKAY RICK I WILL TRY. RIGHT NOW I CAN'T EVEN GET TO THE GENERAL SETTINGS. THANKS FOR THE HELP. I HAVE JUST ABOUT GAVE UP. DAVE

Can you get to the help menu?

Or start with windows in safe mode with networking first?

Here how you can verify and modify "Use hardware acceleration when available" before start Thunderbird.

1) Open a Windows cmd 2) cd %appdata%\Thunderbird 3) Look into file profiles.ini for Default=1 4) The path above this line should be your default profile 5) cd to the "path found in 4) 6) look for file prefs.js 7) make a copy of this file ( copy prefs.js prefs.js.bck ) 8) use notepad to edit pref.js 9) look for user_pref("layers.acceleration.disabled", false);

    and change it to  user_pref("layers.acceleration.disabled", true);

Now start Thunderbird to see

Thanks for the help. But I have given up. I have used Thunderbird for well over 20 years and never had such a problem like this one. Sincerely Dave

I am running Thunderbird on a new Windows 11 laptop. When I download new messages and try and open them my laptop locks up. Anyone else have this problem? Thanks Dave

Even with a faulty application, locking up a computer should not happen unless the computer is also flawed, and even if it is new - could be memory, network, drivers.

How new? What is the full CPU model?

Did you do https://support.mozilla.org/en-US/questions/1592251#answer-1831705 ?

I

Thanks for the reply Wayne. The computer is a HP Laptop 16 GB RAM, purchased new from Amazon about 2 months ago. Thunderbird is the only program I can not get to work. On my other desktop and laptop with Windows 10 Thunderbird works perfectly Thank Dave I am open to any and all suggestions.

Personally I would run a disk scan to validate the logical integrity of the hard disk. Nothing appear to bring windows to it's knees faster that hard disk failure or corruption.

Open File Explorer and click This PC. Right-click the drive you want to check (like C:) and select Properties. Go to the Tools tab. Click the Check button under Error checking. Select Scan drive. If the drive is in use, Windows will ask to schedule the check for your next restart and the c: drive almost always requires a restart as that is where windows is installed by default

Thanks Matt I will give it a try. Dave

Dave, you have received a couple suggestions to try Windows in safe mode with networking and then try Thunderbird in troubleshooting mode.

Have you tried these steps?

THANKS RICK. I WILL TRY FOUR SUGGESTION AND SEE WHAT HAPPENS? DAVE