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Problem with saving templates

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  • Laaste antwoord deur apogeemail2

apogeemail2
apogeemail2
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I am trying to save a template and TB (141.00) keeps saving it in the 'Local Folders' template subfolder. I found this archived thread about this issue: https://support.mozilla.org/km/questions/1420516

I have changed the target folder to the appropriate account subfolder, closed/restarted TB, and this behavior persists. Anybody got a solution?

I am trying to save a template and TB (141.00) keeps saving it in the 'Local Folders' template subfolder. I found this archived thread about this issue: https://support.mozilla.org/km/questions/1420516 I have changed the target folder to the appropriate account subfolder, closed/restarted TB, and this behavior persists. Anybody got a solution?

All Replies (2)

ThundaMike
ThundaMike
  • Top 25 Contributor
Mozilla Staff
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I just attempted to follow the steps and I was successful.

After you Went to Account Settings -> Copies and Folders -. Keep message templates in: [Your account]... Did you confirm/create a folder named Templates exists in your account folder? Aft that, try to make and save a new template... Worked for me from there forward.

Helpful?

apogeemail2
apogeemail2 Vraag-eienaar
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I think I figured it out. Previously, at Account Settings>Copies and Folders>Drafts and Templates, I had selected the first option "Templates Folder on:", and the account folder. This seemed intuitively correct, as it was the appropriate folder.

In fact, the second option "Other" must be selected, then specify the folder (Account>Inbox>Template). Now the templates are saved in the correct location.

Helpful?

Vra 'n vraag

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