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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to sync devices due to no option in android app

  • 3 antwoorde
  • 4 hierdie probleem
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  • Laaste antwoord deur jonzn4SUSE

ferguslesley
ferguslesley

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app.

Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!".

The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app. Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!". The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

What do you see here? see screenshot Just sign into your account.

ferguslesley
ferguslesley Vraag-eienaar

jonzn4SUSE said
What do you see here? see screenshot Just sign into your account.

That option doesn't appear when already logged in.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Right. If you're already logged in you should see your account name. see screenshot Post screenshots of what you're seeing.