Sudden error accessing Plusnet email from Thunderbird client
For years I have been download/deleting emails from my Plusnet email address. This stopped working a few days ago. The attached images are (1) An AddException error message (2) A certificate from ViewCertificate
I am confused as to know what to do? The certificate has a validity entry that implies it should have stopped working August 19th ? but it worked until recently.
I will log another question on the Plusnet site, in case they could help, but anyone have any pointers?
I have not clicked on the 'Confirm Security Exception' button - although it looks like it wants me to - what are the issues/risks here ?
Thanks & regards Barry
PS Probably not relevant to the above, just FYI, but all my various email/gmail addresses are auto forwarded to plusnet. I then use Thunderbird to download and delete them, as they are filtered into a few dozen different subject folders.
All Replies (5)
This is beyond my knowledge but my reading of the Certificate is that it couldn't be used before 19 August this year or after 18 August next year so it should be valid now, at least in terms of time.
Have you tried looking at your e-mail on PlusNet's web-site? I'm just wondering if the whole system is down.
Thanks.
I can access Plusnet email through their online webmail access. New emails are continuing to accumulate there up until now.
What is the antivirus, and is it scanning the profile folder? If you disable that option, e.g. Avast/AVG Mail Shield, the recommended setting, you'll probably avoid these types of certificate errors.
I have Norton antivirus. Not aware that it should be scanning that.
The profile location is displayed when you select Help/Troubleshooting Info, Profile Folder, Open Folder. Add it as an exclusion:
https://support.norton.com/sp/en/us/home/current/solutions/v3672136
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