Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot pair from android app

  • 3 antwoorde
  • 3 hierdie probleem
  • 433 views
  • Laaste antwoord deur Paul

more options

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

Gekose oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Hi

If you are unable to pair using the QR code, I recomend that you try using the email option to connect Firefox for Android to your Firefox Account.

more options

I found a better solution! As it turned out the phone either did pair, or perhaps was already paired, so either way it was the error message itself that was the error

Gewysig op deur garym3

more options

Gekose oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.