Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is gesluit en in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Emails do not appear in destination folder after move, or in Sent folder after sending

  • 4 antwoorde
  • 1 het hierdie probleem
  • 45 views
  • Laaste antwoord deur SuMo Bot

SuMo Bot
SuMo Bot

I've just installed Thunderbird 78.4.3 (32-bit) on Windows 10 Pro 2004, build 19041.630. This is the first time I've used Thunderbird. I've transferred my emails from Windows Live Mail 2012 (via .eml and ImportExportTools NG), and I have more than 38,000 emails in my Inbox and more than 33,000 in Sent. I also have a number of local folders.

If I move an email from Inbox to a local folder, it does not appear in the destination folder. However, if I search the destination folder for the email recipient, I find it. And if I then open the email, and mark it as unread, and then click into a different folder and then back into the destination folder, the email appears in the list.

This is not a problem with every email addresses: an @sky.com email behaved properly, but several @gmail.com emails and an @tnt.com email vanished as described.

The same thing happened when I sent an email: it did not appear in Sent until I did the Find-mark unread trick. Oddly, when I tested Thunderbird before I imported emails from Windows Live Mail 2012 .eml files, this didn't happen - the sent email appeared in the Sent folder.

Any ideas gratefully received!

I've just installed Thunderbird 78.4.3 (32-bit) on Windows 10 Pro 2004, build 19041.630. This is the first time I've used Thunderbird. I've transferred my emails from Windows Live Mail 2012 (via .eml and ImportExportTools NG), and I have more than 38,000 emails in my Inbox and more than 33,000 in Sent. I also have a number of local folders. If I move an email from Inbox to a local folder, it does not appear in the destination folder. However, if I search the destination folder for the email recipient, I find it. And if I then open the email, and mark it as unread, and ''then ''click into a different folder and then back into the destination folder, the email appears in the list. This is not a problem with every email addresses: an @sky.com email behaved properly, but several @gmail.com emails and an @tnt.com email vanished as described. The same thing happened when I sent an email: it did not appear in Sent until I did the Find-mark unread trick. Oddly, when I tested Thunderbird ''before'' I imported emails from Windows Live Mail 2012 .eml files, this didn't happen - the sent email appeared in the Sent folder. Any ideas gratefully received!

Gekose oplossing

I seem to have found the solution: I needed to delete the .msf file for each folder in Local Folders. I found this out via https://www.mboxtooutlook.org/blog/thunderbird-inbox-missing-emails.html

Lees dié antwoord in konteks 👍 1

All Replies (5)

SuMo Bot
SuMo Bot Vraag-eienaar

PS I've tried repairing the mailboxes - no effect

SuMo Bot
SuMo Bot Vraag-eienaar

PS Last night I marked all the emails in the inbox as read and now they are all "invisible". In the bottom right hand corner, it still says I have x thousand emails, but none of them are actually visible!

SuMo Bot
SuMo Bot Vraag-eienaar

Gekose oplossing

I seem to have found the solution: I needed to delete the .msf file for each folder in Local Folders. I found this out via https://www.mboxtooutlook.org/blog/thunderbird-inbox-missing-emails.html

SuMo Bot
SuMo Bot Vraag-eienaar

Here seems to be no help. Or could you get a grip of somebody from the company? I am trapped here with a similar question like you :(

SuMo Bot
SuMo Bot Vraag-eienaar

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.