Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My 2018 and 2019 Emails all disappeared from my Inbox

  • 3 antwoorde
  • 3 hierdie probleem
  • 4 views
  • Laaste antwoord deur Ananda70

more options

My My 2018 and 2019 Emails all disappeared from my Inbox on October 18. The ones in my separate folders still exist. Any ideas for a solution?

My My 2018 and 2019 Emails all disappeared from my Inbox on October 18. The ones in my separate folders still exist. Any ideas for a solution?

All Replies (3)

more options

Possibly your mail files got corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the Thunderbird profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

repair folder does nothing .. Inbox and Templates

more options

did it again .. it worked for the Inbox, THANKS! but not for templates. I made a "templates folder repaired" folder in Templates, did a grand "drag and drop" so now all those emails are "visible" again.