Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Error connecting to gmail

  • 3 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur richbell77

more options

About a fortnight ago I got the error message 'failed to connect to imap.gmail.com' - I've had this before but it normally fixes itself within about 10 mins.

This time however it won't reconnect, and opens another window in Thunderbird saying 'secure connection failed' and that accounts.google.com uses an invalid security certificate.

There's a link at the bottom to add an exception but nothing happens when I click on it.

I've tried a few things that I've googled but nothing seems to work.

Would it be best to delete the whole account from Thunderbird and then re-add it?

I don't want to lose any of the emails I've got stored on there already.

Thanks Rich

About a fortnight ago I got the error message 'failed to connect to imap.gmail.com' - I've had this before but it normally fixes itself within about 10 mins. This time however it won't reconnect, and opens another window in Thunderbird saying 'secure connection failed' and that accounts.google.com uses an invalid security certificate. There's a link at the bottom to add an exception but nothing happens when I click on it. I've tried a few things that I've googled but nothing seems to work. Would it be best to delete the whole account from Thunderbird and then re-add it? I don't want to lose any of the emails I've got stored on there already. Thanks Rich

Gekose oplossing

Ah ha....just noticed that you located another question which discussed that Anti-Virus 'Bullguard' was causing this issue and that it resolved your issue :)

Here's the link for anyone else who reads this and needs a fix.

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

This sounds like your Anti-Virus.

What are you using? Bullguard by any chance?

more options

Gekose oplossing

Ah ha....just noticed that you located another question which discussed that Anti-Virus 'Bullguard' was causing this issue and that it resolved your issue :)

Here's the link for anyone else who reads this and needs a fix.

more options

Yes all sorted thanks, I couldn't find this thread to amend it!

Thanks for your help, much appreciated.

Rich