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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 1 het hierdie probleem
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  • Laaste antwoord deur Grantt

Grantt
Grantt

Hello, I am having problems running Firefox. It crashes directly after I attempt to open the browser in normal mode, safe mode, and in private browsing mode. The Mozilla Crash Reporter shows up right away. I have already performed virus scans, updated my video/graphics and windows system drivers, and reinstalled firefox (even going into %APPDATA% to delete the old Firefox folder).

Firefox was working yesterday, however, after putting my computer into sleep mode and returning the today, it began crashing every time (I have done this before without issue).

Currently other browsers are functioning. I am posting this from Chrome since I cannot progress beyond the Mozilla Crash Reporter. I am using a 64-bit Windows 7 Home Premium computer.

My most recent Crash ID is: bp-c9a025c1-b746-43c1-916f-b0f031180503

The other crash IDs from before this one are: bp-59600f57-6124-4584-9cf6-a06de0180503 bp-e2b5a944-2d9e-4ba4-9e65-793c11180503 bp-3f6b801b-23f2-4739-a889-56b531180503 bp-adb317f7-b421-4638-b470-93e1e1180503 bp-4e4405d7-44af-4c9a-bc80-08d3b1180503

Hello, I am having problems running Firefox. It crashes directly after I attempt to open the browser in normal mode, safe mode, and in private browsing mode. The Mozilla Crash Reporter shows up right away. I have already performed virus scans, updated my video/graphics and windows system drivers, and reinstalled firefox (even going into %APPDATA% to delete the old Firefox folder). Firefox was working yesterday, however, after putting my computer into sleep mode and returning the today, it began crashing every time (I have done this before without issue). Currently other browsers are functioning. I am posting this from Chrome since I cannot progress beyond the Mozilla Crash Reporter. I am using a 64-bit Windows 7 Home Premium computer. My most recent Crash ID is: bp-c9a025c1-b746-43c1-916f-b0f031180503 The other crash IDs from before this one are: bp-59600f57-6124-4584-9cf6-a06de0180503 bp-e2b5a944-2d9e-4ba4-9e65-793c11180503 bp-3f6b801b-23f2-4739-a889-56b531180503 bp-adb317f7-b421-4638-b470-93e1e1180503 bp-4e4405d7-44af-4c9a-bc80-08d3b1180503

Gekose oplossing

hi, unfortunately your comodo security software is deleting files necessary for firefox to run in error. please remove comodo and reinstall firefox from getfirefox.com in order to get up and running again.

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All Replies (2)

philipp
philipp
  • Moderator

Gekose oplossing

hi, unfortunately your comodo security software is deleting files necessary for firefox to run in error. please remove comodo and reinstall firefox from getfirefox.com in order to get up and running again.

Grantt
Grantt Vraag-eienaar

It worked!

Thank you philipp. I will use an alternative security software.