Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

updated version firefox is not recognized when trying installing a addons

  • 3 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur ArwC

more options

As the screenshot shows. I installed ver. 59 but the system recognize I am still at ver .42 this unable to install new addons

what's the problem and I can solve it?

As the screenshot shows. I installed ver. 59 but the system recognize I am still at ver .42 this unable to install new addons what's the problem and I can solve it?

Gekose oplossing

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

pix not uploaded in last post, sorry

more options

Gekose oplossing

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

more options

the-edmeister said

Looks like your UserAgent is locked at Firefox 42.0 or something has changed it to 42.0. Please see this support article to learn how to fix it. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

So Thank you! It works once I reset "general.useragent.override"