Why do I get a black box instead of search suggestions?
Occassionally, I will stop getting search suggestions from the address bar. Instead I will get a black box.
Restarting Firefox generally fixes this, but that's kind of inconvenient.
Please see attached screenshot.
Gekose oplossing
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/
Please let us know if this solved your issue or if need further assistance.
Lees dié antwoord in konteks 👍 0All Replies (7)
Original image upload didn't work. Here it is.
Does it only happen on that site?
Nope. It's not dependent on the site. It will happen on a blank tab page.
Gekose oplossing
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/
Please let us know if this solved your issue or if need further assistance.
I have no doubt that would work, but it doesn't explain the behavior does it?
There was no where in your questions or answers that asked for a Explanation. Non Given.
Possibly a bad file in the update process. As a Support Volunteer am not given reasons or explanations nor am a Developer to know the answers to why for every question. I just help you fix the issue. I supplied one. Please let us know if that worked. If not there are others to try.
It did work, and I thank you. I didn't mean to be rude and I apologize for that.
Thank you for the help.