Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Since updating to Firefox 44.0 trusteer software does not work. i have downloaded the trusteer software mutilple times and reloaded / installed the software.

  • 5 antwoorde
  • 11 hierdie probleem
  • 18 views
  • Laaste antwoord deur James

more options

My bank uses Trusteer software from IBM to keep fraud down. Since the update to firefox 44.0 the trusteer software is not running in firefox. Website continues to ask me to download the software. I have reloaded the Trusteer software multiple times today and re-started the PC as well. Trusteer is working on my PC because I used Internet Explorer (v 11.0.26) to access my banking information.

My bank uses Trusteer software from IBM to keep fraud down. Since the update to firefox 44.0 the trusteer software is not running in firefox. Website continues to ask me to download the software. I have reloaded the Trusteer software multiple times today and re-started the PC as well. Trusteer is working on my PC because I used Internet Explorer (v 11.0.26) to access my banking information.

Gekose oplossing

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

Lees dié antwoord in konteks 👍 2

All Replies (5)

more options

hi jlitzelman, if you have a problem with trusteer, please get in contact with their support directly. they are usually quite fast to respond on issues: https://www.trusteer.com/support/submit-ticket

more options

Uhh, the Firefox 44.0 version hasn't been officially released yet. Scheduled for tomorrow, Tuesday Jan 26 .

more options

FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10. But I cannot find a way to revert back to an older working release.

more options

Gekose oplossing

Download the Release version from here: https://www.mozilla.org/en-US/firefox/fx/#desktop or here: https://www.mozilla.org/en-US/firefox/all/ (full, off-line installer version)

Un-install that Beta version, then install the Release version. Your Profile won't be touched, so your bookmarks, that Trusteer extension, and other 'data' are safe.

more options

jlitzelman said

FOR SOME REASON MY BROWSER WAS MARKED "BETA". Could have happened when I Upgraded to windows 10.

You likely installed what was a Beta build of a version (there can be six to twelve beta builds for a version) at some point instead of the current release and continued on Beta channel since.