Account settings is missing most of the menu items.
This account is missing most of the Settings menu items. I have another gmail account in Thunderbird that contains all the menu items. The big problem is that when I create a new email, this account uses an email address in the "From" field that is an old account that no longer shows up on Thunderbird as an account.
This account is missing most of the Settings menu items. I have another gmail account in Thunderbird that contains all the menu items. The big problem is that when I create a new email, this account uses an email address in the "From" field that is an old account that no longer shows up on Thunderbird as an account.
All Replies (6)
Could we see your settings information please? I suspect you have re-named the "special" Local Folders account.
Help|Troubleshooting Information, clear "include account names", click "copy text to clipboard" and paste (ctrl +v) into your reply here.
The "paonline.com" domain is the one that went out of business.
Application Basics
Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: imap.gmail.com:993, trySTARTTLS, passwordEncrypted, true
account3:
INCOMING: account3, , (pop3) in.paonline.com:110, plain, passwordCleartext
OUTGOING: imap.gmail.com:993, trySTARTTLS, passwordEncrypted, true
account4:
INCOMING: account4, , (pop3) pop.embarqmail.com:110, plain, passwordCleartext
OUTGOING: imap.gmail.com:993, trySTARTTLS, passwordEncrypted, true
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions
Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
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gfx.blacklist.suggested-driver-version: 10.6
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1262104280
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mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
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print.print_printer: HP Photosmart D7300 series
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print.printer_HP_Photosmart_D7300_series.print_colorspace:
print.printer_HP_Photosmart_D7300_series.print_command:
print.printer_HP_Photosmart_D7300_series.print_downloadfonts: true
print.printer_HP_Photosmart_D7300_series.print_duplex: -2116026082
print.printer_HP_Photosmart_D7300_series.print_edge_bottom: 0
print.printer_HP_Photosmart_D7300_series.print_edge_left: 0
print.printer_HP_Photosmart_D7300_series.print_edge_right: 0
print.printer_HP_Photosmart_D7300_series.print_edge_top: 0
print.printer_HP_Photosmart_D7300_series.print_evenpages: true
print.printer_HP_Photosmart_D7300_series.print_footercenter:
print.printer_HP_Photosmart_D7300_series.print_footerleft: &PT
print.printer_HP_Photosmart_D7300_series.print_footerright: &D
print.printer_HP_Photosmart_D7300_series.print_headercenter:
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print.printer_HP_Photosmart_D7300_series.print_margin_top: 0.5
print.printer_HP_Photosmart_D7300_series.print_oddpages: true
print.printer_HP_Photosmart_D7300_series.print_orientation: 0
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print.printer_HP_Photosmart_D7300_series.print_paper_height: 11.00
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Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3621
Driver Date: 5-16-2014
Adapter Description (GPU #2): AMD Radeon HD 6700 Series
Vendor ID (GPU #2): 0x1002
Device ID (GPU #2): 0x68bf
Adapter RAM (GPU #2): 1024
Adapter Drivers (GPU #2): aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version (GPU #2): 8.850.0.0
Driver Date (GPU #2): 4-19-2011
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
So it wasn't Local Folders under another name.
Can you give an example of the supposedly missing items?
Accounts 2, 3 and 4 can't send because their outgoing connections have settings for IMAP (incoming).
I can't tell you what settings they should be because I don't know your set-up and how you would want to send using accounts 3 and 4. But for account 2, you could copy the settings from account 6, substituting the email address for account 2.
Would it be easier if I saved my messages and reinstalled Thunderbird? I have Moz Backup from when I moved to a new computer.
…and your backup very likely has the same somewhat screwed up settings. :-(
Here is the screen shot of all my accounts. The top account with the domain PAOnline.com no longer exists. How do I get rid of it? The bottom account is a mystery. This is the one that I said does not have all the menu choices. What is a "special account"? I have set all the outgoing servers to SMTP.Gmail.com. Thanks for your help!
