Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

when trying to enter the string into the Firefox area as instructed to reset my Master password, (chrome://pippki/content/resetpassword.xul)

  • 2 antwoorde
  • 3 hierdie probleem
  • 8 views
  • Laaste antwoord deur jrs0157

jrs0157
jrs0157
more options

Instead of being directed to the page to reset the master password, I am seeing a page saying something like "the page may have been changed, check your spelling", etc. I've checked everything and I seem to be entering the correct info, and have tried several times with the same result. What should I do? I can't get anywhere in Firefox without the master password.??

Thanks for your help

Instead of being directed to the page to reset the master password, I am seeing a page saying something like "the page may have been changed, check your spelling", etc. I've checked everything and I seem to be entering the correct info, and have tried several times with the same result. What should I do? I can't get anywhere in Firefox without the master password.?? Thanks for your help

All Replies (2)

guigs
guigs
more options

This work around will only work on Firefox for Desktop. In the case that this is happening for Firefox for mobile you will have to remove the app and reinstall:

jrs0157
jrs0157 Vraag-eienaar
more options

Oh well, lesson learned. Thanks to rmcguigan and all you guys who help out some of us who really need it!