Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No sound when using Firefox Hello despite Firefox playing audio files in websites correctly..

  • 3 antwoorde
  • 17 hierdie probleem
  • 1 view
  • Laaste antwoord deur Piskey

Piskey
Piskey
more options

I tried to use Firefox Hello for a conversation with my mother, who also uses Firefox. She couldn't get any sound, just the video image, despite the volume controls being set correctly. The microphone settings are correct and, in fact, I tried calling her using two different computers but with the same result each time. I have successfully used it for a conversation with someone different. We both have Windows 7 Professional and Firefox v36.0

My mother is able to listen to audio tracks in websites using Firefox but can't hear a thing in Hello, which makes it all seem rather strange.

I tried to use Firefox Hello for a conversation with my mother, who also uses Firefox. She couldn't get any sound, just the video image, despite the volume controls being set correctly. The microphone settings are correct and, in fact, I tried calling her using two different computers but with the same result each time. I have successfully used it for a conversation with someone different. We both have Windows 7 Professional and Firefox v36.0 My mother is able to listen to audio tracks in websites using Firefox but can't hear a thing in Hello, which makes it all seem rather strange.

Gekose oplossing

Pleased to say that all is working now. Nothing was changed, so why didn't it work the other day? One of life's little mysteries but work it does, which is all that matters.

Lees dié antwoord in konteks 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, please make sure that firefox isn't muted in the windows audio mixer: What to do if Firefox won't play any sounds sound from other websites might work when it is played-back trough the flash plugin, which uses a separate process...

Piskey
Piskey Vraag-eienaar
more options

Hello Philipp,

Thanks for the suggestion but no, that's not the answer. There's no problem with playing an audio clip on a website - itjust seems to be when trying to use Hello that there's this problem.

Piskey
Piskey Vraag-eienaar
more options

Gekose oplossing

Pleased to say that all is working now. Nothing was changed, so why didn't it work the other day? One of life's little mysteries but work it does, which is all that matters.