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Reset your Mozilla account password with Recovery Keys
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Generate an account recovery key, so you can sign in to your Mozilla account to regain access to your synced data, in case you forget your password.
Generate an account recovery key, so you can sign in to your Mozilla account to regain access to your synced data, in case you forget your password.
Inhoud:
<!--Please make sure URL is always https://support.mozilla.org/kb/reset-your-firefox-account-password-recovery-keys. It is linked from the Firefox accounts page, and they can't use the redirect URL format.-->
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{warning}'''This article may include outdated content. Please see [[How to change or reset your Mozilla account password]] for current information and instructions.'''{/warning}
You can use your account recovery key to sign in to your Mozilla account to regain access to your data in case you forget your password.
__TOC__
=Why does resetting my password reset my data?=
Mozilla accounts uses your password to encrypt your data (such as bookmarks and passwords) for extra security. When you forget your password and have to reset it, this data could be erased. To prevent this from happening, generate your unique account recovery key before forgetting or resetting your password.
=Generate and store your account recovery key=
{warning}'''Important:''' Do this, so you have your account recovery key ready in case you need to reset your password.{/warning}
#[[Template:fx29menu]]
#Click your Mozilla account (your email address) or sign in if you're not already.
#Once signed in, click {menu Manage account}.
#;[[Image:fxa menu 87|width=300]]
#*The Mozilla account page will open in a new tab.
#Under ''Security'', next to ''Account recovery key'', click {button Create}.
#Enter your password and then click {button Continue}.
#Select one or more methods to store your account recovery key (Download, Copy, Print) and then click {button Close}.
#;[[Image:FxA-SaveRecoveryKey-v2]]
#Store your account recovery key in a safe location where you won't lose it.
=Change your account recovery key=
If your account recovery key was exposed, or you just don't remember where you stored it, you can create a new one at any time. The previous one will lose effect.
#Follow the first three steps on the previous section to go to the Mozilla Account Settings page.
#Under ''Security'', next to ''Account recovery key'', click {button Remove}.
#On the confirmation prompt click {button Remove} again.
#Follow the remaining steps on the previous section to create a new account recovery key.
=Reset your password with your account recovery key=
If you forgot your password and need to reset it, follow these steps.
#Click '''Forgot your password?'''.
#Write your email address and click {button Continue}.
#Retrieve the 8 digit code from your email.
#Enter your confirmation code and click {button Continue}.
#Enter your Recovery Key and click {button Continue}.
#Create a new password.
#Download your new recovery key.
<!--Please make sure URL is always https://support.mozilla.org/kb/reset-your-firefox-account-password-recovery-keys. It is linked from the Firefox accounts page, and they can't use the redirect URL format.-->
You can use your account recovery key to sign in to your Mozilla account to regain access to your data in case you forget your password.
__TOC__
=Why does resetting my password reset my data?=
Mozilla accounts uses your password to encrypt your [[Sync Firefox data|Sync]] data (like bookmarks, passwords and settings) on Mozilla’s servers. If you forget your password and have to reset it, this data will be ''erased'' for security – unless you have a '''recovery key'''. A unique account recovery key allows you to reset your password without losing synced encrypted data.
=Generate and store your account recovery key=
{note}'''Important:''' Do this, so you have your account recovery key ready in case you need to reset your password.{/note}
# [[Template:fx29menu]]
# Click your Mozilla account name at the top (or sign in if you're not already).
#; [[Image:Firefox_Mozilla Account Fx139_Menu account option]]
# Click {menu Manage account}.
#* The ''Mozilla account'' page will open in a new tab.
# Under ''Security'', next to ''Account recovery key'', click {button Create}.
# On the on onboarding prompt, click {button Get started}.
# Enter your password and then click {button Create account recovery key}.
# Your account recovery key has been created! Click {button Download and continue} to download a file with it.
#; [[Image:Mozilla Account_Recovery key created|width=400]]
#* You can also copy your key and then click {button Continue without downloading}. In that case, make sure to save it manually.
#* Store your account recovery key in a safe location where you won't lose it.
# Optionally, enter a hint to make it easier for you to remember where you stored your key. The hint will be shown during the password reset.
# Click {button Finish}.
=How to change your account recovery key=
If your account recovery key was exposed, or you just don't remember where you stored it, you can create a new one at any time. The previous one will lose its effect.
# Follow the first three steps on the [[Reset your Mozilla account password with Recovery Keys#w_generate-and-store-your-account-recovery-key | Generate and store your account recovery key]] section to go to the ''Mozilla Account'' page.
# Under ''Security'', next to ''Account recovery key'', click {button Change}.
# Follow the remaining steps on the [[Reset your Mozilla account password with Recovery Keys#w_generate-and-store-your-account-recovery-key | Generate and store your account recovery key]] section to create a new account recovery key.
=How to delete your account recovery key=
# Follow the first three steps on the [[Reset your Mozilla account password with Recovery Keys#w_generate-and-store-your-account-recovery-key | Generate and store your account recovery key]] section to go to the ''Mozilla Account'' page.
# Under ''Security'', next to ''Account recovery key'', click the Delete [[Image:Mozilla Account_Delete account recovery key button]] button.
# On the confirmation promp, click {button Remove}.
=How to reset your password with your account recovery key=
See [[How to change or reset your Mozilla account password]] for detailed instructions.