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YouTube videos black screen

When I play YouTube videos the audio functions but I get a black screen. Tried it with add ons disabled still have problem. Videos play in other android browsers (opera a… (funda kabanzi)

When I play YouTube videos the audio functions but I get a black screen. Tried it with add ons disabled still have problem. Videos play in other android browsers (opera and chrome) and in YouTube app but not in fx.

Cleared cache, cookies, restarted phone, checked for system updates. Not having problem with non YouTube videos.

Using fx version 110.1.0 (Build #2015936097).

Asked by Franco 8 izinyanga ezidlule

Answered by Franco 8 izinyanga ezidlule

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android download

‘Firefox will not download files from most websites (including discover.com and chase.com). How can I get this done?’ for ‘Firefox for Android’ … (funda kabanzi)

‘Firefox will not download files from most websites (including discover.com and chase.com). How can I get this done?’ for ‘Firefox for Android’

Asked by mwwilsons 8 izinyanga ezidlule

Answered by mwwilsons 8 izinyanga ezidlule

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webpage becomes blank when use "back" button

Dear support team, I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the p… (funda kabanzi)

Dear support team,

I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the page appears completely blank, and I am forced to refresh it every time. This is happening on the Android version of Firefox, version 111.1.1 (Build #2015941331) with NoScript and PrivacyBadger add-ons installed.

I have not made any changes to the settings, and this problem has only started occurring about a week ago. I have never observed this behavior before.

Asked by badadim1 8 izinyanga ezidlule

Answered by badadim1 6 izinyanga ezidlule

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Set Firefox as a default browser on Android

Hi I have an issue when I try to set Firefox as my default browser on Huawei P20 lite (EMUI 9.1) device. When I go to the app Settings--> Set as default browser opt… (funda kabanzi)

Hi

I have an issue when I try to set Firefox as my default browser on Huawei P20 lite (EMUI 9.1) device.

When I go to the app Settings--> Set as default browser option, I'm not getting the default apps page (screenshot 3). Instead, a premission settings page (screenshot 1) is popping up, and the button on Settings--> Set as default browser, is still grey (screenshot 2).

Earlier today, I've installed Firefox Focus browser, and when I tried to set it as my default browser, everything worked as it should, and the page of defaults apps opened up (screenshot 3).

I'll be very happy to know if this is a bug related to my device, or it happens with other devices.

Thanks in advance

Asked by Garcia 8 izinyanga ezidlule

Answered by Paul 7 izinyanga ezidlule

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Cant login to Firefox sync

Well, I scan the qr code, I login in the Website, it sends me to the account settings, and then nothing. Still not logged in to Firefox. Im using graphene OS, maybe it's … (funda kabanzi)

Well, I scan the qr code, I login in the Website, it sends me to the account settings, and then nothing. Still not logged in to Firefox. Im using graphene OS, maybe it's some permission issue?

Asked by ludovitkramar 7 izinyanga ezidlule

Answered by Paul 7 izinyanga ezidlule

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Phone crash log

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Than… (funda kabanzi)

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Thanks.

https://crash-stats.mozilla.org/report/index/32b12d52-cee0-49a4-bc70-7fea40230419#tab-rawdump


Old thread talking about the crash if anyone's interested.

https://support.mozilla.org/en-US/questions/1408791

Asked by bluechair 7 izinyanga ezidlule

Last reply by Paul 7 izinyanga ezidlule

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Webpages are not loading, at all on FF for Android

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results. No matter what… (funda kabanzi)

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Asked by x10guy 7 izinyanga ezidlule

Answered by Paul 7 izinyanga ezidlule

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Force landscape orientation in fullscreen mode

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape… (funda kabanzi)

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape mode, even with auto-rotation disabled. Now, there seems to be no way for me to enter landscape mode while playing back a video, without enabling auto-rotation (which I otherwise always keep disabled).

I realize that the desired behavior here can be subjective, but at least it would be nice if there is/would be a way of configuring this behavior?

I'm on Android 13 (Oxygen OS 13 on OnePlus Nord 2T), with Firefox version 112.2.0 (release April 24 on the play store).

Asked by johannes38 7 izinyanga ezidlule

Answered by Paul 7 izinyanga ezidlule

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Tabs do not maintain correct webpage

On Firefox Beta for Android, 113.0b9 (Build #2015947331). I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page bac… (funda kabanzi)

On Firefox Beta for Android, 113.0b9 (Build #2015947331).

I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page back in the tabs history. When I first switch to the tab the URL is briefly correct, and it's as of the Back button was hit. Forward is not an available option.

It does not consistently happen, or I would have better repro steps. Maybe it has to do with the tab being loaded out of memory?

This has been going on for a while now, a few months at least. I figured it would be fixed with subsequent updates but not yet, I have also had no luck searching for anyone else experiencing this bug.

Asked by giann1 7 izinyanga ezidlule

Answered by Paul 6 izinyanga ezidlule

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Scrolling up requires two downward swipes

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can s… (funda kabanzi)

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can scroll down the page without issue, but scrolling slowly back up toward the top of the page with downward drags of my finger is only responsive half of the time. That is, I can only scroll back up with every-other downward swipe/drag of my finger. This odd behavior does not happen with other mobile browsers (I'm on Android 13 and using a Galaxy A53 5G). Any suggestions?

Asked by cjw 6 izinyanga ezidlule

Answered by cjw 6 izinyanga ezidlule

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Auto refresh issue

Im using firefox since 2012 it was great until a couple month ago. The bug is when im browsing website like a payment page, when i switching between the apps and return t… (funda kabanzi)

Im using firefox since 2012 it was great until a couple month ago. The bug is when im browsing website like a payment page, when i switching between the apps and return to payment page, the firefox will refreshing the page automatically without asking any permission and payment will get fail error. This is awful

Asked by Its Arta 6 izinyanga ezidlule

Answered by TyDraniu 6 izinyanga ezidlule

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Can not save images from Google Images (Android)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in s… (funda kabanzi)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in selection of the image description below. Sometimes you can not save it form the website either, but that is because of website configuration and you can not save it on other browsers, but on other browsers you can save from Google Images by holding down on an image, so it is only the issue of Firefox and not the Google Images website. This issue seems to be present for over 2 years based on online feedback, and it is still not fixed.

Asked by hemasalam.m.ali 6 izinyanga ezidlule

Answered by Paul 6 izinyanga ezidlule

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Crash caused by inactivity?

Hi, We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display … (funda kabanzi)

Hi,

We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display active 24h/7d, firefox is pinned so the app stay opened and users don't go to other app. The extension LeechBlock NG prevent users from accessing other webistes. Everything work well except on mondays morning.

Without fault first person to try to connect on the website will see the app crash to the desktop. Since the app is pinned user will have to wait for a supervisor to come in and unpin the crashed (and invisible) app, re-launch it and pin it. Then it will work all week without issue as long as the tablet is used at least once a day. We recently added a new tablet which is used less than others and that one does crash during the week but never twice in same day. Here's the crash report that we have (I checked multiples tablets and they all share the same crash code):

99526033-8b07-4d48-9ea2-bf4b81157f56 mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)


mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)

at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:21)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverter$DefaultImpls.liftFromRustBuffer(places.kt:13)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.liftFromRustBuffer(places.kt:6)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:2)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.lift(places.kt:7)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:3)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:1)
at mozilla.appservices.places.uniffi.PlacesConnection.noteHistoryMetadataObservation(places.kt:162)
at mozilla.appservices.places.PlacesWriterConnection.noteHistoryMetadataObservation(PlacesConnection.kt:19)
at mozilla.components.browser.storage.sync.PlacesHistoryStorage$noteHistoryMetadataObservation$2.invokeSuspend(PlacesHistoryStorage.kt:63)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@57af652, java.util.concurrent.Executors$FinalizableDelegatedExecutorService@1d40d23]

Wondering if someone can help me decypher this to fix/prevent it. Is it the extension or browser itself that cause the crash if the page hasn't changed long enough? Thanks for suggestions (I will not consider "have you tried without the extension" as a valid suggestion)

Asked by SimonProulx2999 6 izinyanga ezidlule

Answered by SimonProulx2999 5 izinyanga ezidlule

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Blank pages, pages fail to load, padlock icon with red slash

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is sho… (funda kabanzi)

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is shown, along with the padlock icon having a red slash.

This started 2 days ago when I updated to Firefox 114.2.0 and also updated to Android 13 patch level June 1, 2023.

I will attach screenshots of the blank page, the Firefox about page, the Play Store app info, and the Settings app info.

I have gone through this support forum, and it looks like all of these posts are for the same issue: https://support.mozilla.org/en-US/questions/1416843 https://support.mozilla.org/en-US/questions/1416646 https://support.mozilla.org/en-US/questions/1416800 https://support.mozilla.org/en-US/questions/1416794 https://support.mozilla.org/en-US/questions/1416820 https://support.mozilla.org/en-US/questions/1416783 https://support.mozilla.org/en-US/questions/1415832 https://support.mozilla.org/en-US/questions/1416685 https://support.mozilla.org/en-US/questions/1412113 https://support.mozilla.org/en-US/questions/1416247 https://support.mozilla.org/en-US/questions/1405626 https://support.mozilla.org/en-US/questions/1416112 https://support.mozilla.org/en-US/questions/1416294 https://support.mozilla.org/en-US/questions/1416350 https://support.mozilla.org/en-US/questions/1416113 https://support.mozilla.org/en-US/questions/1416263 https://support.mozilla.org/en-US/questions/1416061 https://support.mozilla.org/en-US/questions/1416241 https://support.mozilla.org/en-US/questions/1416330 https://support.mozilla.org/en-US/questions/1415775 https://support.mozilla.org/en-US/questions/1415892 https://support.mozilla.org/en-US/questions/1415735 https://support.mozilla.org/en-US/questions/1415819

To me, from reading through these pages and other places online, it appears that the problem is triggered by an update to a recent version of Firefox, an update to a recent version of Android, or a combination of both. It also appears that updating the app will fix the issue (updating at all, not updating to a specific version), or reinstalling the app. Some have said they had luck with clearing the cache and restarting their phone. Some have also said that despite these fixes working temporarily, the issue reoccurred for them.

Many recent reviews in the Google Play Store page seem to be talking about this issue: https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_US&gl=US I will also attach screenshots of a few of the relevant reviews.

Here is also a forum post on Lemmy talking about this issue: https://lemmy.ml/post/1541824

I figure that I will just be able to wait for the next version of Firefox to be released, and it will fix itself, since I do not want to lose my browser data. I am just making this post because I was wondering if this is a known issue to the devs, or if they read the support forum or the Play Store reviews. I tried looking through the issue tracker at https://bugzilla.mozilla.org/describecomponents.cgi?product=Fenix but I could not find any relevant entries.

Thanks for any response! Not trying to bug anyone or be negative, Firefox is amazing and I am super appreciative for all of the devs, and the community. I thought maybe collecting all the info in one place might be helpful for someone.

Asked by cory171185 5 izinyanga ezidlule

Answered by Paul 5 izinyanga ezidlule

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Android app unusable

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I ope… (funda kabanzi)

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

Asked by Killian 5 izinyanga ezidlule

Answered by Paul 4 izinyanga ezidlule

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Nothing is working at all after the update

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but … (funda kabanzi)

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but nothing helped. Tried googling around the problem and most of the users are also facing same issue. It might be fixed by reinstalling the app but I CANNOT do that because my site data is important and I don't see any way to backup site data to my PC. Please help with the issue without losing FF app data.

Asked by Ravindra R 5 izinyanga ezidlule

Answered by Paul 4 izinyanga ezidlule

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Nothing is loading. I am only getting blank pages.

I am suddenly unable to load any pages (everything worked fine the day before). When entering a url or simply searching something, the url shows up in the search bar, how… (funda kabanzi)

I am suddenly unable to load any pages (everything worked fine the day before). When entering a url or simply searching something, the url shows up in the search bar, however nothing is happening after that.

I noticed that about:config and the like aren't loading either (this includes the addons page).

Addons that I think are installed: uBlock Origin, Privacy Badger, NoScript, Decentraleyes, ClearURLs, Privacy Possum.

Asked by Richaaard 5 izinyanga ezidlule

Answered by Paul 4 izinyanga ezidlule

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Wrong Search Location Result

I'm not even in California, much less Sacramento. Google account addresses Not in California! Locations for search results always shows Sacramento. FireFox search cashe… (funda kabanzi)

I'm not even in California, much less Sacramento.

Google account addresses Not in California! Locations for search results always shows Sacramento.

FireFox search cashed cleared. FireFox app closed. Phone reloaded.

Not yet Firefox reinstalled. Last time done ALL SHORT CUTS & BOOKMARKS LOST! ANOTHER MAJOR HINDERANCE.

And NO, THERE IS NO GOOD FIX FOUND SEARCHING FIREFOX SUPPORT. NOTHING FROM GOOGLE EITHER. ALL THE SIMPLE LOGICAL "SET MY ADDRESSES". NEED REAL FIX

Asked by rmynatt 5 izinyanga ezidlule

Answered by rmynatt 4 izinyanga ezidlule