Yonke imikhiqizo Community Forum

Moving Thunderbird to a different computer. Email provider, email address and passwords are the same. Thunderbird setup thinks I'm a new user, which I'm not. How do I solve this issue. [edited email from community support forum]

hi :-)

My Thunderbird uses between 19 and 34 GB of RAM. It's cyclical (with a period of about 10 minutes).

What do you suggest?

Do I need to perform a performance diagnostic? https://support.mozilla.org/en-US/kb/profiling-thunderbird-performance

Do I need to follow all the steps listed on https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems#Diagnosis_Steps, or can I skip some of them?

I don't know who was the absolute LOSER to have the idea of forcing updates while the user is still working on the browser by shutting the browser down. Can someone else help me understand how to stop this nonsense??

And yes, I had the option "Check for updates but let you choose to install them" selected, and I'm still being molested by this forced restart """feature"""!

Every time I'm in the middle of an important work session, Firefox will suddenly refuse to open new tabs and prevent the ones that are already open from connecting and receiving updates. It erase private tabs and messes up everything!

I was in a call with my boss, and it got dropped because Firefox decided to update?? And DEMANDED that I close the browser IMMEDIATELY to continue using it????? What the hell???????????

I've only been running into this problem in the past few months, and I'm honestly shocked by how little uproar I'm seeing online about this bug. This is by far the worst think I've ever seen in a browser.

Anyway, I appreciate any help. I saw a trick to permanently disable updates, but I don't want to disable them. I just want them to be installed either when I CHOOSE or when the bloody browser is NOT in use!

Greetings...

I have read the Refresh Firefox instructions that appear in the "Refresh Firefox - reset add-ons and settings" Firefox support webpage, including the "saved items" and "removed items" section.

Over time, I have made a number of changes in the "about:config" section of my Firefox browser.

Q: Would a Refresh of my Firefox browser affect any of these "about:config" changes?

Q: Is there a way that I can create a list of all "about:changes" that I have made?

Please advise. Thank you very much for your assistance!

Hi 🙂 This is a follow-up to https://support.mozilla.org/en-US/questions/1511440.

The problem is this: support.mozilla.org is a site intended for asking support questions, and it is very inconvenient not to be able to use extensions that assist with typing (notably Unicodify and Clippings).

i have 2 suggestions to do:

1) Let the user choose whether to keep extensions enabled (in which case support.mozilla.org is not privileged, the user cannot send "Troubleshooting Information", and there is no security vulnerability), or to send "Troubleshooting Information" (in which case extensions are disabled).

2) Review the design of support.mozilla.org in a way that a subdomain like ffinfos.support.mozilla.org is privileged instead of support.mozilla.org, Firefox sends "Troubleshooting Information" to ffinfos.support.mozilla.org, and extensions are enabled on support.mozilla.org but can never interact with data that Firefox would send to ffinfos.support.mozilla.org.

What do you think about this?

Hello, I have Firefox for Android 151.0.4 on a Samsung A50 with Android 9. On the SD card of the device I have several pdf files which can be opened with Adobe Acrobat with no problems. Instead, when I go to the device's file manager, move to that SD card, long-tap on one of those pdf files, tap on the three dots to see more options, choose "Open with" and finally select Firefox, I have that Firefox opens with a "File not found" page and the address bar shows, for instance "content://media/external/file/22098" while the pdf file I tried opening is "/SD Card/Test.pdf".

Is it possible to open local pdf files on my device with Firefox for Android? In the positive case, how can I do it in my case?

Thank you

I created a user profile for IMAP and all was OK....Until I deleted the profile for POP and I lost all e-mail folders that I didn't move to IMAP. My PC is running Linux Mint. How do I get my lost e-mails?

Help please! My wife just showed me that I have a saved password for Mozilla Firefox, but I have no idea why. So, I downloaded Firefox from the iOS App Store and was able to identify which email I had used, then used the saved password and I was able to get logged in, but I don’t seem to be able to see a record of anything that I might’ve used Firefox for.

Like, what was my purpose behind creating an account?

Is there any record of my activity’s while using Mozilla? Did I save anything while using Firefox?

My Firefox for iPhone 17 located in ICloud is corrupted. I would like to delete that file from consideration and to reinstall a replacement version. How would I do that?

In one of my real estate programs, my downloads come up as canvas.png, instead of PDF. (this has been for 2 days, now....it was working correctly before this.). If I use the same program in Chrome, it works correctly. I have updated. Thank you.

macOS Sonoma 14.7.3

I have used Thunderbird for years and years and never had a problem. The last 2 weeks all of my outgoing emails have been going to everyone's SPAM folders. I have an AT&T email account and I use the AT&T Pop server settings, for the Outgoing Server I have the Comcast/Xfinity settings. I receive emails with no problems, it is my outgoing emails only. I don't know if it is a Comcast problem, an AT&T problem or Thunderbird problem. I have been on the phone with Xfinity for 2.5 hours and still having problems. Any suggestions.

I have been using Thunderbird email for years. Recently, I have gotten this error message: Connection to server mail.5starpros.com:465 failed. I have checked all the settings and they are right for my domain. I called the hosting service to check for email on their end and everything is fine. This message is blocking my domain at 5starpros.com. But, in Outlook on the same computer the same email address is working just fine. Thunderbird has the same settings and is getting my email. Is like my PC is blocking my email address. Can anyone help me with this. It is very distressing.

I would like to follow up on a query I posted earlier this year at https://support.mozilla.org/en-US/questions/1565806

Briefly, I want to move some more prior years' archived folders and messages to TBird's Local Folders. My effort to simply drag and drop the archive to the new location ran into trouble because (as I understand) the archive flag was not turned off in the move, leading to anomalous results. Is there a standard approved way to move archived messages to local folders, or should I just drag and drop and de-flag again?

From my earlier query: > Installing the folder flags add-on showed me (as you said) that 2024 was flagged as an archive. I turned the flag off, restarted TBird and 2024 now comes after 2023 as it should. I expect I created the problem somehow when I moved the 2024 folder from the server to Local Folders; what is the proper way to do that?

I am okay with just being sent the download for win 10 or 11 because I'm not sure why its even giving me such a out dated version. (side note I do want to mention that it is amazing Firefox has the option and goal to let you install a different operating system instead of locking you out to just a Linux version and i do want to say i don't use Firefox as my main browser but a back up from now on because of the accessibility)