Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot get to a specific website MBNA.co.uk, blank screen, with v17. earlier versions OK

  • 3 uphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Pazzer

Pazzer
Pazzer
more options

With the new version(17) I can not get access to the website of my credit card provider MBNA. The screen remains blank although the icon is circulating, no matter how long I wait. All other websites seem OK. The access under previous version was OK. The main website is www.mbna.co.uk but in trying to access my account on line I have not been able to get beyond the initial log on screen using my normal bookmark as this remained locked. Can you say why? How do I get round the problem? I have tried your help but no success. No error messages are displayed.

With the new version(17) I can not get access to the website of my credit card provider MBNA. The screen remains blank although the icon is circulating, no matter how long I wait. All other websites seem OK. The access under previous version was OK. The main website is www.mbna.co.uk but in trying to access my account on line I have not been able to get beyond the initial log on screen using my normal bookmark as this remained locked. Can you say why? How do I get round the problem? I have tried your help but no success. No error messages are displayed.

All Replies (3)

user633449
user633449
more options

Please update to Firefox 17.0.1, then try resetting Firefox. Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Pazzer
Pazzer Umnikazi wombuzo
more options

Thanks for your help - in the end I waited for V19 and installed it and that has worked so far!