Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

updated firefox, the went to open it my computer said not recognized failed to mount on disk?

  • 1 baphendule
  • 6 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

here is the window that opened: warning the following disk images failed to mount. Firefox 8.0.1 dmg not recognized

here is the window that opened: warning the following disk images failed to mount. Firefox 8.0.1 dmg not recognized

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.