Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

banking site will not remember my card number. Firefox 6.0.2, Windows 7 64bit

more options

When I go to my banking site and tick the square for remember my car number, when I close firefox that information is lost and the banking site does not recognize me.

When I go to my banking site and tick the square for remember my car number, when I close firefox that information is lost and the banking site does not recognize me.

All Replies (1)

more options

Generally speaking, your bank would use a cookie to store your card number (bad) or to associate your browser with its list of saved card numbers (less bad). If you have cookies cleared after each session, then you may be blocking this feature.

To check your cookie handling for your bank's site, when you are on the site, right-click the page and choose View Page Info, then Permissions. Under "Set Cookies" most likely the "Use Default" checkbox is checked. The actual setting will appear in gray.

If the actual setting is not Allow, then uncheck "Use Default" and check "Allow." This will take effect the next time you start Firefox or if you clear the site's cookies on the Security tab (View Cookies button) and then revisit the site.

If the actual setting already is Allow, then some other feature (e.g., clearing history when you exit) or program (e.g., a security suite) is clearing the cookie.

This article has more tips on troubleshooting problems with cookies that don't save: Websites say cookies are blocked | Troubleshooting | Firefox Help.

Any luck?