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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot update, it just says its connecting to the server and does nothing but sit there.

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(1) -Firefox keeps crashing for no reason. (2) -I am offered an update but when I say yes to update, the window shows that my MacBook Pro is trying to connect to the server. However, this goes on for hour after hour and never actually connects, or downloads the update. I have also a MacBook Air, which shows the same symptoms.

(1) -Firefox keeps crashing for no reason. (2) -I am offered an update but when I say yes to update, the window shows that my MacBook Pro is trying to connect to the server. However, this goes on for hour after hour and never actually connects, or downloads the update. I have also a MacBook Air, which shows the same symptoms.

All Replies (2)

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

No it did not solve my problem