Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I updated to Firefox/Mozilla 5 and can't open it - deleted download and reloaded but still nothing

branous
branous
more options

I was running the former version of Firefox/Mozilla and was notified to update to the newer version of 5 which I did and have not been able to open it at all. I have enough hard drive and memory to run it on Windows XP operating system. Tried to go back to the older version but can't do that either. Right now I am using Opera but would much rather use Firefox as I liked it a lot. I am upgrading to another computer soon running the Windows 7 Professional - do you have any reports of Firefox 5 being unable to run on Windows operating systems?

I was running the former version of Firefox/Mozilla and was notified to update to the newer version of 5 which I did and have not been able to open it at all. I have enough hard drive and memory to run it on Windows XP operating system. Tried to go back to the older version but can't do that either. Right now I am using Opera but would much rather use Firefox as I liked it a lot. I am upgrading to another computer soon running the Windows 7 Professional - do you have any reports of Firefox 5 being unable to run on Windows operating systems?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There are a lot of Firefox 5 users still running Windows XP, but everyone's memory and drive space and graphics are a little different, so it's hard to make a blanket statement.

I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, download and re-run the Firefox 5 installer to see whether that corrects the problem.

http://www.mozilla.com/firefox

If the installer won't run until you exit Firefox, the program may be hung in memory. You can use the Windows Task Manager (Ctrl+Shift+Esc) to shut it down. Check both the Applications tab and the Processes tab.

Does that help?