Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I don't get "Manage my Account" when I select the Sync tab, but if I try to create a new account it says my userid is already in use. How can I get my password & sync key?

  • 1 baphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Ibai

more options

My OS is Windows 7 Home Premium. My Firefox version is 4.0.1. When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect". The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account." How can I find out my password and sync key?

My OS is Windows 7 Home Premium. My Firefox version is 4.0.1. When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect". The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account." How can I find out my password and sync key?

All Replies (1)

more options

Hi Russ!

Apparently you already configured your account but you don't have nor the key or the password. You can get the password in the following link but you would need the Sync Key to sync your device to the rest of your devices.

If you don't have the Sync Key the best thing you can do is to reset it, by deleting the previous account and creating a new one with the same user. You can perform this tasks from your account dashboard.